MarketBox

MarketBox easily allows our instructors to set their preferred travel zones, availability, and manage their bookings whether it’s online or via the mobile app. This keeps them more engaged, decreasing turnover, minimizing back and forth logistics issues with our support team, and allowing our team to focus on building customer demand/revenue.

The MarketBox team is incredibly responsive to feedback and is pushing out features at an impressive rate. It seems like every month at least one major improvement is announced that helps make our team’s jobs easier.

Powerful features like self-book for clients, automated reminders to our providers, customizable services and skills, and regional pricing allow us to focus on sales and marketing, and not logistics.

The admin portal could have better UX. But what it lacks in design, it makes up for in power.

Marketbox is a great all in one app for personal trainers and fitness professionals to easily sell services and reduce the amount of manual work associated with running a small business. When I looked to the market to see what was available to run my business, I was left with three poor options until I found MarketBox:

1) Cough up the cash for a solution that is really only aimed at a big box gym (I don’t need half the functions and the fee structure doesn’t make sense)
2) Spend a lot of time and money cobbling together a bunch of scheduling apps with basic booking and payment abilities
3) Do it on the cheap, and with lack of a technology option, use sweat labour and google drive + social and hope for the best

Marketbox has clearly done its homework – and there is hope for the independent personal trainer to be able to make money and survive in this industry. FINALLY! I couldn’t be more happy.

My fav things include:
1. Managing all of my business data in one location. This includes client sales, bookings, payments. I'm spending less time doing admin work.
2. Option to easily sell services at different locations; sometimes I travel to meet a client, or I train them virtually. This flexibility is key
3. MarketBox is the only system I've seen that allows me to set up travel zones and a zoom integration all at once.
4. Client self-booking - The interface is easy to use (even if you aren't a techie), and my clients love it.

Cool to have more integrations with additional apps like Fitness Pal, Apple Health, and TruCoach so I can have the complete picture of my client. But these are nice to have.

I like how customizable the software is so we can turn on the features that apply to our services (and turn off the ones that don't). The booking flow is so simple and quick and learning how to maneuver the admin dashboard is too! The customer service is also super speedy to attend to any questions or concerns we may have which makes the onboarding process stress-free.

Any minor roadblocks we've encountered during the onboarding process have been not only answered by customer service but incorporated into their next round of changes/updates.

Ease of scheduling for my clients is fantastic. Support team helping to set up and integrate has been very responsive and quick to help

Some improvements could be around the mobile functioning and reschedule functions. Client profiles could be more robust. Calendar could be improved.