---
description: Avaliações detalhadas do Viber com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Viber com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Viber - Avaliações, preços e classificações | GetApp Brasil 2026
---
Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/650/customer-engagement/software) > [Viber](/software/2049588/viber)
# Viber
Canonical: https://www.getapp.com.br/software/2049588/viber
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> Viber é uma plataforma de mensagens móveis que ajuda as empresas a comunicar e executar campanhas promocionais por meio de bate-papo individual, chamadas de vídeo ou notificações de texto.
>
> Conclusão: 4064 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.
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## Estatísticas e notas
| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 4064 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.3/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |
## Sobre o fornecedor
- **Empresa**: Viber Media
## Contexto comercial
- **Modelo de preços**: (Versão gratuita disponível)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: inglês
- **Países disponíveis**: Luxemburgo
## Recursos
- API
- Bate-papo ao vivo
- Bate-papo/Mensagens instantâneas
- Comunicados por lote
- Comunicados sob demanda
- Comunicação multicanal
- Conteúdo interativo
- Gerenciamento de comentários
- Gestão da comunicação
- Histórico do cliente
- Personalização
- Rastreamento de interações
- Relatórios e análise de dados
- Suporte por vídeo
## Integrações (2 no total)
- Telegram
- WhatsApp
## Opções de suporte
- Bate-papo
## Category
- [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software)
## Categorias relacionadas
- [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software)
- [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software)
## Alternativas
1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4094 reviews)
2. [Bitrix24](https://www.getapp.com.br/software/90602/bitrix24) — 4.2/5 (1005 reviews)
3. [WhatsApp](https://www.getapp.com.br/software/2035411/whatsapp) — 4.7/5 (16475 reviews)
4. [Telegram](https://www.getapp.com.br/software/114023/telegram) — 4.7/5 (6438 reviews)
5. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1789 reviews)
## Avaliações
### "A great communication software that bridges the gap between management and their customers" — 5.0/5
> **Akanmu** | *24 de julho de 2023* | Bens de consumo | Taxa de recomendação: 10.0/10
>
> **Vantagens**: First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes this a topnotch, the video , messaging and even sending doc function comes with ease and it all works well in areas without strong internet connection.
>
> **Desvantagens**: We've once had issues updating and transferring of documents to another new devices but this was eventually solved by our engineer even though it delayed some important business of the day, but it happens just once and we eventually find a way around it
>
> The fact that Viber has saved our organization a lot of fund that would have been used on marketing and communicating our staffs and customers makes it worthwhile, easy messaging, video calling, sending all kinds of documents, and having been able to compare the data derive from other organizations to know customers wants makes viber a pleasing environment more than just a messaging app
-----
### "Essential app for business with proper sequrity" — 5.0/5
> **Mahmudul islam** | *19 de setembro de 2024* | Engenharia civil | Taxa de recomendação: 9.0/10
>
> **Vantagens**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy.
For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me.
Quality of video and audio call most of the time is very good.
>
> **Desvantagens**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it.
>
> As a free communication tools, quality of Viber is very higher than other software.
Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear.
We can make a group and follow up activities easily in Viber.
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### "Viber: Secure, Reliable, Easy to Use and Fun Communication Platform." — 3.0/5
> **Cherubim** | *8 de janeiro de 2025* | Varejistas | Taxa de recomendação: 6.0/10
>
> **Vantagens**: What I like the most is the Free and Video Calls which are Reliable, high quality calling options and is available worldwide.
>
> **Desvantagens**: What I like the most is the limited features and participant capacity compared to other apps or messaging platforms.
>
> Overall, Viber offers a dependable and easy to use communication platform. One of its key strengths include free video and voice calls. Robust end to end encryption for privacy and engaging features like stickers and group chats.
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### "Viber, Next King of Communication" — 5.0/5
> **Dr Khawaja** | *21 de agosto de 2022* | Consultoria de gestão | Taxa de recomendação: 10.0/10
>
> **Vantagens**: Very easy to use, manage groups, file sharing, free calls and messages, live meetings
>
> **Desvantagens**: Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve very late
>
> Viber helps me a lot in managing my day to day conversation with my team mates working under me, file sharing and live meetings always helps me a lot when i am travelling around.
-----
### "Viber Social Media" — 4.0/5
> **Kyaw Zin** | *25 de abril de 2025* | Telecomunicações | Taxa de recomendação: 9.0/10
>
> **Vantagens**: Viber is completely free and easy to use with best UI, GUI (graphical user interface).
>
> **Desvantagens**: Cloud backup is not fully backup user data. Sometime wecannot check very old history/photo.
>
> It is good. 100% free and there have additional Viber plus feature. Easy to chat, call.
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## Links
- [Ver em GetApp](https://www.getapp.com.br/software/2049588/viber)
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## Dados estruturados