
Sobre o Froged
O Froged é um software de comunicação e relacionamento para atendimento ao cliente que ajuda as empresas a melhorar a satisfação do cliente, a integração do cliente e o sucesso do cliente a longo prazo. O software fornece ferramentas como mensagens no aplicativo, e-mails comportamentais, bate-papo ao vivo e uma base de conhecimento. Ele oferece aos usuários uma plataforma intuitiva, fácil de usar e baseada na nuvem.
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Avaliações
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- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great for tracking and understanding users, leads and website visitors
Avaliado em 15/03/2020
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...
I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.
Vantagens
First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.
Desvantagens
Native mobile app is not yet where it needs to be, but they are working on a new version.
- Setor: Artigos esportivos
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Like Intercom, but better
Avaliado em 15/03/2021
Vantagens
Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Desvantagens
It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Alternativas consideradas
DriftRazões para escolher o Froged
We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.Software anterior
IntercomRazões para mudar para o Froged
We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
- Setor: Telecomunicações
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Cons at best.
Avaliado em 15/06/2023
horrible, overall.
horrible, overall.
Vantagens
I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.
Desvantagens
I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Software to support my clients thats I can’t do without
Avaliado em 09/03/2021
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.
Vantagens
Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.
The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.
Knowledge base has got to be my favourite function though. So slick and easy to set up.
Desvantagens
I’d appreciate support of other video channels in the future fir the knowledge base.
I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.
Alternativas consideradas
FreshdeskRazões para mudar para o Froged
The modern fresh clean design and multi-function capabilities of it.- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Very Effective Tool to Understand Your Traffic & Leads
Avaliado em 19/03/2020
So far I loved the great customer support. The tool is very well-build, seems very complete and the...
So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests.
Vantagens
I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.
Desvantagens
They don't allow removing their branding from the live chat and emails.
Alternativas consideradas
IntercomRazões para mudar para o Froged
First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns.Perguntas frequentes sobre o Froged
Abaixo estão algumas perguntas frequentes sobre o Froged.P: Que tipo de planos o Froged oferece?
O Froged oferece os seguintes planos de pagamento:
- A partir de: € 79,00/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Froged?
Os clientes habituais do Froged são:
11–50, 51–200, 201–500, 501–1.000
P: Em que idioma o Froged está?
O Froged está nos seguintes idiomas:
basco, espanhol, inglês, português
P: O Froged é compatível com dispositivos móveis?
O Froged é compatível com os seguintes dispositivos:
Android (celular)
P: O Froged se integra com quais outros aplicativos?
O Froged se integra com os seguintes aplicativos:
Google Chrome, Google Meet, Slack, Twilio, WhatsApp, Zapier
P: Que nível de suporte o Froged oferece?
O Froged oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Froged.
- Software para Chatbots
- Sistemas de Help Desk
- Sistemas de Atendimento ao Cliente
- Software de Sucesso do Cliente
- Software de Satisfação do Cliente
- Software de Chat ao Vivo
- Software de Experiência do Cliente
- Ferramentas de Engajamento com Cliente
- Software de Gestão de Comunicação com o Cliente
- Sistemas de Suporte ao Cliente
- Software de Base de Conhecimento
- Software de Marketing Conversacional
- Software de Retargeting
- Software de Garantia de Qualidade de Contact Center