--- description: Avaliações detalhadas do Lightspeed com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Lightspeed com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Lightspeed - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software para Marina](/directory/1279/marine/software) > [Lightspeed](/software/2051079/lightspeed-1) # Lightspeed Canonical: https://www.getapp.com.br/software/2051079/lightspeed-1 Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/2051079/lightspeed-1?page=2) > Aumento da eficiência e captação dos clientes. Otimização da eficiência e proatividade da equipe. Os aplicativos de DMS do Lightspeed integram-se perfeitamente a toda a concessionária para garantir que os processos sejam otimizados. > > Conclusão: 158 usuários atribuíram a nota **3.9/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **3.9/5** | 158 Avaliações | | Praticidade | 3.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.4/5 | Com base em avaliações gerais | | Recursos | 3.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Lightspeed DMS ## Contexto comercial - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Acesso para Celular - Agendamento - Banco de dados do cliente - Cobrança e faturamento - Contabilidade - Gerenciamento de armazenamento - Gestão da comunicação - Gestão de conformidade - Gestão de contratos e licenças - Gestão de estoques - Gestão de pedidos de trabalho - Gestão de peças - Gestão financeira - Painel de atividades - Ponto de vendas (PDV) - Real-Time Updates - Relatórios e estatística - Relatórios personalizáveis - Third-Party Integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software para Marina](https://www.getapp.com.br/directory/1279/marine/software) ## Alternativas 1. [HarbaMaster](https://www.getapp.com.br/software/126515/harbamaster) — 4.6/5 (10 reviews) 2. [StarNapp](https://www.getapp.com.br/software/2077934/starnapp) — 4.9/5 (11 reviews) 3. [PacsoftNG](https://www.getapp.com.br/software/2069687/pacsoftng) (0 reviews) 4. [Boss](https://www.getapp.com.br/software/2053987/boss) — 5.0/5 (2 reviews) 5. [Smart Waters](https://www.getapp.com.br/software/2059849/smart-waters) — 5.0/5 (4 reviews) ## Avaliações ### "Bookkeeper" — 4.0/5 > **Cindy** | *15 de outubro de 2024* | Transporte marítimo | Taxa de recomendação: 7.0/10 > > **Vantagens**: Very effective for it's purpose. At a boat dealership it is very well developed. > > **Desvantagens**: Having 3 different stores you have to shut 1 down and then open the next. > > Use it daily - it has all the features for sales, commissions, parts, inventory, and just the day to day operations costs. It is designed very well. ----- ### "Highly recommend, but be ready for a big learning curve" — 5.0/5 > **Vanessa** | *28 de janeiro de 2022* | Instalações e serviços de lazer | Taxa de recomendação: 10.0/10 > > **Vantagens**: That it integrates with lots of other programs/websites that we were already using. That it works for all of the facets of our business, with room for us to grow into as well (additional modules that can be purchased). Love that pricing can be automatically updated, both in the parts module and the major unit module. The scheduler for our service department has worked wonderfully. The colour coding in the estimates and repair order screen is awesome at helping us stay organized. At a glance, the sales team can tell how many deals have a deposit or at what part in the sales process a lead may be at. I love that similar parts can be tied together (think multiple supplier selling the exact same part - you can see if you have inventory for that one part) Our service team appreciated the app for repair orders - clocking on and off a job, entering notes, etc. The service advisor can just simply copy and paste notes into the repair order then edit as needed > > **Desvantagens**: Our staff tend to leave Lightspeed open, logged off or locked out, but open. We don't know an update it going to happen until we come in the next morning to find Lightspeed shut down for the update. We don't necessarily lose information, but we tend to leave RO's or Invoices open to remind ourselves to complete a certain task or update information, etc. So that pseudo reminder gets lost. Anytime we have a price update, the package priced items don't get the proper retail price for the individual item (cost gets calculated correctly), so we have to manually go through those listings to correct... due to the shear qty of packaged products (think fuel hose, bilge hose, fasteners, bulk oil, etc.), I end up waiting for someone to tell me the parts record needs to get updated because they're trying to sell it. We've spoken to tech support numerous times about this issue and after years of complaints, we still do not have a solution. For Canadian dealers, we seem to have to figure out a bunch of workarounds. For example, we can't enter in the HST on sublet invoices through the RO's because the software isn't developed properly for some reason (not an issue apparently for American dealers). Some features aren't available to Canadian dealers, like the ability to call a customer through the program. Recently an exchange calculator of sorts has been implemented, but it still doesn't really serve us the way we were used to with Sage > > Overall, very glad we made the switch\! It's like having an assistant for every position you have on Lightspeed. ----- ### "review" — 3.0/5 > **Jennifer** | *28 de janeiro de 2022* | Varejistas | Taxa de recomendação: 5.0/10 > > **Vantagens**: capable of keeping certain employees out of certain areas with security requirements > > **Desvantagens**: There are many features that this software doesn't have that seem pretty common sense for a power sports dms. Getting help when you really need it takes forever. The chat was taken away. They close your case before actually giving you a fix many times. Things the system had when we first started no longer there. The fact that I can't process a special order in a repair order for something we currently have on hand is frustrating. Many accessories are on display and will not be removed from machines or display walls and need to be ordered as needed. With the change in how manufacturers are fulfilling orders this is a VERY important change that needs to happen. Need to have a pop up on invoices asking if sure want to process a special order (inventory is not always correct). CRM system continues to add customers into our system as a duplicate or not provided as the name and the phone number not in the proper format xxx-xxx-xxxx. need to be able to deactivate customers units. need to be able to delete customers (because of CRM). Parts invoices are confusing to read. no option currently to make a previously ordered item into a special order for someone without undoing the order in L/S and reprocessing. > > many of our employees complain about the ease of this system ----- ### "Growing Pains" — 4.0/5 > **Michelle** | *28 de janeiro de 2022* | Varejistas | Taxa de recomendação: 7.0/10 > > **Vantagens**: I like that all departments are integrated. > > **Desvantagens**: Quirks that are different from previous Lightspeed platforms. Off the top of my head the precheck report is cumbersome and hard to read. It is annoying when writing a group of checks. I have to mark the checks in Preview to verify the totals then I have repeat the process in Pay Invoices only there is no total to balance to. Many times I thought I checked a vendor but unless I go slowly and watch to see if it actually checked the vendor I may have missed a vendor. There should be number of checks to be written and dollar total. I wish they put a first and a last name field in security. I cannot alphabetize my timecard reports by last name. I have to settle for first name. I switched it and then their name looks weird on invoices. Not to mention I have an employee with 2 first names and another with the same first name as one with a first name as his last name\! I wish I could refund service contract tax on a sales deal when processing a cancellation refund. It is not acceptable to run it through parts when it is a commissionable sales department transaction. I have a work around but it is lengthy and time consuming. These are things that come to mind. I could keep going. > > We have been with this company since 1995. I realize technology costs money. But as a person that only calls once in a great while I wish the monthly fees were more economical. We have converted versions twice (Unix to NXT to EVO). Each time was a nightmare. There is no such thing as seamless conversion. It has been nearly 3 years and I still have sales categories that are not set up and when they get used I have to map the GL accounts to about 40 GL interface lines PER sales category. Mind you these sales categories existed prior to the conversion. NXT read them differently than EVO does so each has to be done line by line by line. ----- ### "Short on the Support - VERY Short" — 4.0/5 > **Paul** | *30 de outubro de 2021* | Transporte marítimo | Taxa de recomendação: 3.0/10 > > **Vantagens**: It has a good amount of features that are very meaningful . > > **Desvantagens**: Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. Implementation of new features including Extra Cost Add-Ons is Terrible. Things don't work as represented, and then you can't get decent support to get things resolved. > > Support is Horrible. It is Brutal, Torturous, Ridiculous, and Extremely Stressful. From nearly the beginning, getting support for the product was a pain because of long hold times on the phone. But in the past 10 years, it has gotten Worse By The Year. I can honestly say that my company is getting 50% less out of the product than we otherwise Could, if we could get support in a timely manner. I am talking an hour or more on hold, and THEN... you get a nice enough tech support person, but more than half of the time, they are not sufficiently trained to help resolve your problem. Whenever my people have a question or an issue, the Lament begins because we KNOW that it will be a Good While before we can get an answer to our issue. In nearly All Cases, my people Don't call for support because they simply don't have the amount of time needed to wait on endless hold, so I, the owner of the company, have to school myself on What The Issue At Hand Is and then contact support and wait forever on hold The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. That Takes Even Longer to get an answer, Much Longer. And when they had Chat, which I am not sure if they still do, it NEVER Worked. And What Is Up with No Support on Weekends???\!\!? Don't they Know that the Boat Business is a Saturday Business?? ----- Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/2051079/lightspeed-1?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2051079/lightspeed-1) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Dados estruturados