Coast

All in one tool that help me manage my team. It has replaced all the back and forth emails and text. Favorite feature is the tasks where I can track exactly what the progress of each task is.

Sometimes photos don't load properly and would have to ask customer support to fix issue.

Ease of messaging. Ability to send documents and pictures as well.

It's a bit glitchy at times. Also has issues connecting to the servers sometimes.

It's easy to use and fast notification when messages are placed.

Lack of access to all messages. Sometimes numerous messages are sent and if you don't stay on top you'll be limited to how far back you can retrieve the unread messages. This can be an issue as you won't get all the information or important messages due to not being able to retrieve all new messages.

The notifications and reminders are the best part of this software. We have our preventive maintenance schedules all set up for our equipment here and we get notified when things are supposed to need pm work done and inspected.

They're working on this feature, but it currently cannot automatically assign a pm or work order to a technician that is scheduled to work for that day. I looked at a few other softwares and none of them had this feature.

We used to use multiple apps for scheduling, team communications, work orders, and tasks. It was cumbersome because our team constantly had to switch back and forth. With Coast, now we have everything in one place. Our work order process is streamlined, and we no longer text and email people to get status updates. Because the team communication is integrated directly into the work, we can talk about work orders as well.

Nothing at all, it was simple and easy to set up!