Surfly

Anyone can use it, right away.

Very useful for live collaboration on any website.
(even in a logged in area)

Saves so much time and frustration with communications.

Makes online interaction so much more meaningful and actually enjoyable.

The future of online for human to human interactions.
(the rest will be with AI and bots).

So many options .

Sometimes hard to understand how to integrate with other services in business.

White label is somewhat limited.

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

We don't have local language support (RTL language)

Signatures are much smoother compared to other remote platforms.

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

Not available with Google Cloud or Local Server.

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.