GoTo Resolve

GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked

Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out.

Remote support works well, good tools for setting up support sessions, plenty of logging options.

It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.