--- description: Avaliações detalhadas do charles com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o charles com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: charles - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de Engajamento com Cliente](/directory/650/customer-engagement/software) > [charles](/software/2056879/charles) # charles Canonical: https://www.getapp.com.br/software/2056879/charles Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/2056879/charles?page=2) > Charles auxilia as empresas no comércio de conversação, integrando sistemas de loja, aplicativos de bate-papo e bots em uma única plataforma. Os principais recursos incluem qualificação e distribuição de leads, análise, transferência humana, mensagens individuais, conversas em tempo real, bate-papo múltiplo, automação e muito mais. > > Conclusão: 21 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 21 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.2/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Charles ## Contexto comercial - **Preço inicial**: € 349,00 - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, inglês, italiano - **Países disponíveis**: Albânia, Alemanha, Andorra, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Chipre, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estônia, Finlândia, França, Gibraltar, Groenlândia, Grécia e mais 32 ## Recursos - @menções - A/B Testing - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de campanhas - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados de vendas - Análise de dados do atendimento ao cliente - Análise de dados visual - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo ## Integrações (11 no total) - Emarsys - Google Analytics 360 - Gorgias - Klaviyo - Messenger - Meta for Business - Shopify - Shopware - Slack - Typeform - WooCommerce ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) ## Categorias relacionadas - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) - [Sistemas CRM](https://www.getapp.com.br/directory/230/crm/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.com.br/directory/562/customer-support/software) - [Software para Chatbots](https://www.getapp.com.br/directory/2795/chatbot/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) ## Alternativas 1. [HubSpot Marketing Hub](https://www.getapp.com.br/software/20444/hubspot-marketing) — 4.5/5 (6230 reviews) 2. [Brevo](https://www.getapp.com.br/software/91466/brevo) — 4.6/5 (3445 reviews) 3. [Mailchimp](https://www.getapp.com.br/software/8268/mailchimp) — 4.5/5 (17603 reviews) 4. [ActiveCampaign](https://www.getapp.com.br/software/2348/activecampaign) — 4.6/5 (2561 reviews) 5. [Constant Contact](https://www.getapp.com.br/software/90578/constant-contact) — 4.3/5 (2923 reviews) ## Avaliações ### "Empowering Marketing and Customer Engagement with Hello Charles" — 5.0/5 > **Domenico** | *15 de novembro de 2023* | Indústria têxtil | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand. > > **Desvantagens**: As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience. ----- ### "Efficient, proactive and customer-oriented" — 5.0/5 > **Marina** | *4 de novembro de 2024* | Varejistas | Taxa de recomendação: 9.0/10 > > **Vantagens**: It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented. > > **Desvantagens**: At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles. > > Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals. ----- ### "Charles is recommended" — 3.0/5 > **Kristin** | *8 de agosto de 2023* | Indústria têxtil | Taxa de recomendação: 7.0/10 > > **Vantagens**: Customers appreciate contact via WhatsApp > > **Desvantagens**: Technical problems and failures again and again > > Overall recommendable. Friendly staff. ----- ### "Using Charles to convert website visitors to customers" — 4.0/5 > **Peter** | *19 de julho de 2023* | Indústria têxtil | Taxa de recomendação: 8.0/10 > > **Vantagens**: The ability to automate flows makes Charles a very strong tool\! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%). > > **Desvantagens**: In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools. > > Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community. ----- ### "Great tool, great support" — 4.0/5 > **Louisa** | *8 de abril de 2024* | Bens de consumo | Taxa de recomendação: 8.0/10 > > **Vantagens**: Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities. > > **Desvantagens**: While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/2056879/charles?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2056879/charles) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Dados estruturados