
Kigo
Sobre o Kigo
Com o Kigo, você pode gerenciar propriedades para locação de férias em todo o portfólio com menos trabalho e mais visibilidade. Confira a solução completa de software, incluindo:
- Kigo Reservations: tenha visibilidade de todas as reservas e consultas com apenas alguns cliques.
- Kigo Channel Management: distribua as listagens de locação de férias a parceiros de alto desempenho do canal para aumentar a visibilidade e as reservas.
- Kigo Operations Manager: economize 20 horas por semana com uma solução projetada para organizar todas as operações e os recursos de mão de obra.
- Kigo Websites: um pacote de site Kigo é a melhor loja digital para qualquer negócio de locação de férias. Tire proveito de um sistema abrangente de marketing e reservas que se integra facilmente a outras soluções do Kigo.
- Kigo Revenue Management: aumente a receita em 20% e maximize a receita de cada noite disponível em suas propriedades de locação de férias.
- Kigo Contact Center: ajude os convidados a encontrarem a locação ideal para as férias, mesmo após o horário comercial. Confie nos especialistas em reservas treinados profissionalmente, que respondem a e-mails e chamadas para facilitar as reservas.
- Kigo Payments: ofereça aos hóspedes a conveniência de fazer pagamentos on-line e permita que eles reservem uma propriedade com segurança a qualquer hora, de qualquer lugar do mundo.
- Kigo Mobile Guest App: dê aos convidados respostas quando eles mais precisarem e crie uma experiência inesquecível.
E muito mais!
Além dos produtos de classe mundial, há também uma equipe global de atendimento ao cliente para dar suporte em inglês, espanhol, francês, alemão, português, italiano, russo e catalão, sem interrupção, via Internet ou telefone. Há também treinamento contínuo para ajudá-lo a obter o máximo de suas soluções.
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Avaliações
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Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
KIGO is good
Avaliado em 13/03/2018
To keep track of my Holiday Letting business
To keep track of my Holiday Letting business
Vantagens
Kigi can offer you all solution such as website channel manager in one package. They have the newest technology and setup.
Desvantagens
For a small company with only one or two properties, KIGO is expensive. KIGO is more suitable for the big players
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Rollercoaster of feelings that end up with a big surprise...we got a new family, the Kigo...
Avaliado em 23/03/2018
Vantagens
I start by saying that i think no one suffer as much with kigo as we did! Looking back (8 years) i consider that the learning curve and expertise we got form all the problems we faced made us the company we are today and for this we are very thankful.
For all potentional clients looking to Kigo this is what you need to know:
1) There are no perfect software systems (gold rule), but after all the changes Kigo did in 2017 i know that Kigo is not only the best software on the market but also will change the way that many PM do their business and is always adding new features and solutions that will surprise you and put your business on the right track.
2) The customer support is incredible, and allow me the personal BIG thank you to Júlia Peixoto that completely changed the relation and vision we had with Kigo through her work.
3) the leader of Kigo, is a visionary and I know he is already changing our market and a lot more will come.
4) I would need to highlight the rest of the team, but having people like is a game changer and give us all the trust on their future.
5) Finally, i do remember an ad Kigo had few years ago that said "Do not bring a Knife to a Guns Fight" (i know it´s to American) but actually it honestly represents what working with kigo means: you count with a system (that is not perfect) but allows you to be on top of the game, feel protected and prepared for the future!
Desvantagens
To be fair, with 8 years experience using the system, 1500 characters wouldn´t be enough! However, i would like to add my value to this question by focusing on something diferent that you will find from the other reviews:
1) There are no perfect systems, so there is no point of putting all the faults on a system and expect all the solutions just because you are paying a small fee per month.
2) It´s very funny to see clients from Kigo or other PMS, making huge complains about the service provided when everybody makes errors and bad experiences on their companies, pointing the finger it´s easy, how you contribute to avoid them and make a better service is what is important and on this field, kigo, since 2017, have been delivering.
3) In RentExperience, we learned a basic rule, a company like Kigo won´t make a solution for one specific client so you need to understand your business, your goals and how you will achieve them. The value proposition of Kigo nowadays is to give you a software that can give you "peace of mind" of the day to day work and make your company more efficient but the rest it will have to come from you!
To finalize, there is a reason why we still work with Kigo....because we are believers! We believe on Kigo system and their team! They are always looking to the future and developing new tools to companies like us to be better and at the end of the day, allow us to make more money!
Resposta do Guesty
Dear Gonçalo,
Thank you. We are so thankful to work and partner with loyal customers like you. We are indeed a family and as you explained so well in your review, we are a tech company which focuses on disruptive innovation, meaningful connections and the total experience for our customers but also for the customers of our customers, now and in the future. We're taking good note of your valuable feedback and you can feel confident that we will work hard to keep adding more value to your business. We want to create change together with you and we'll do our very best to make sure you stay a happy member of our family.
The Kigo team
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
a very rocky road with many highs and lows
Avaliado em 24/09/2017
more bookings and piece of mind that no double bookings can occur. reduces my workload and stream...
more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process
Vantagens
good support even though support are at the mercy of the developers when it comes to more serious issues. Calendars update nicely across the channel manager
Desvantagens
Kigo seems more intent on rolling out new more expensive software rather than addressing issues that I, and no doubt many other current customers have. Many of my issues, although relatively minor have not been resolved in the last 12months. The Kigo websites look decent enough but their functionality for would be online bookers is very poor. To add, I am now told that my ongoing issues won't be resolved as Kigo will roll out an updated version of the software as well as new look/functionality websites. Rather than do the right thing and give old customers access to these new features Kigo want me to signa new contract and pay more per month + tack on a monthly hosting website fee (a hosting fee that was already included in my current contract).
Resposta do Guesty
Hi Fraser,
Thank you for your honest feedback. We are glad to hear that you have had a positive experience with our support team, and that Kigo has helped you increase bookings, reduce your workload and streamline the booking process.
Our team has reached out to you regarding the issues you shared to provide clarification and work to reach a solution. To clarify, we created an entirely new, improved website product that replaces our old offering. For this reason, we implemented pricing changes and offered you a discount as we value your loyalty as an existing customer. Regarding the product issues you referenced, each of these has been addressed and resolved by our team.
At Kigo, our goal is to serve our clients above all else. We are committed to working together to alleviate your concerns and provide you with the best experience possible.
Thank you,
The Kigo Team
- Setor: Imobiliárias
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Brilliant piece of software; would highly recommend to any business looking to maximise...
Avaliado em 26/10/2017
I have included the information on the core benefits in the review.
I have included the information on the core benefits in the review.
Vantagens
The Booking Engine Setup is very straightforward to use for setting up booking rules, whilst the App Bookings Manager functionality itself is equally easy to use for receiving payments, issuing refunds, communicating with Customers, and in general for managing all the various different aspects of vacation bookings.
The Analytics Dashboard within the App is an exceptionally useful tool for providing a snapshot of the current status of reservations, which helps a great deal in organising property housekeeping and maintenance services, besides enabling us to quickly and efficiently produce detailed real-time progress reports to the reservations team and overall performance reports for company shareholders.
Apart from the functionalities, we continue to receive an outstanding level of customer support from all areas, be that from our dedicated Account Manager, Web Development Expert or Members of the Billing Team. Queries are promptly resolved within a timely and satisfactory manner.
All in all, most of the software functionalities are intuitive and user friendly, whilst the Team behind the software is continuously fine tuning them and keeps adding new features.
Using KIGO has gone a long way towards ensuring the success of our business during the past two years, and has significantly contributed to our expansion. I would highly recommend it for anyone looking to enter the hospitality industry, or for existing businesses looking to maximise their revenue.
Desvantagens
The translation of the Document Templates within the Setup functionality is not 100% accurate; this should be highlighted as an area for further improvement, as it is likely to be a concern for a business with a large pool of international clientele, who may not necessarily speak or understand English.
The Search Engine Optimisation functionality within Setup is not very easy to understand for a layman, and would require the involvement of a professional SEO expert.
Resposta do Guesty
Dear Slava,
Thank you very much for your detailed review. It's a pleasure to hear that Kigo played a key role in scaling your business and we'll keep working hard to meet your needs and keep you satisfied with our product.
Thank you for the comment about the document template translation and the SEO, we'll make sure that your feedback is fully forwarded to our Product team.
The Kigo team
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
It has been a great customer service provided by Team, they has been really helpful!!
Avaliado em 27/04/2018
Vantagens
speaking about the pros, it is really useful in the sync of the prices and all related to the properties and its owners.
Desvantagens
Regarding the cost i would like to sugesst a report that provides the actual information of our needs. for example: We need to have the real information about what happened in the 1st quarter of the semester and when i extract some information from several reports... it gives me DIFERENT result every time, so at the end i dont know which information is the most reliable.
i´d like to know how much money i got in months in specific (Jan, Feb and March) regardless the date of the booking (for example: if i got a booking in september for january i would like to see it in January, not in september)
If i get an info from the occupancy dashboard it has to match with the "booking by lead source" report, or the "bookings by agent" report.
We try to compare our performance from 2017 with 2018 and it is really hard when you have different information with the same parameters or dates. and that leads you to not knowing which one is the right one.
i think that all the reports should match... one that says the right % of occupancy, other one with the main lead sources, other one that says how much money you have collected etc etc where at the end all of them match with the number of booking, number of money, number of occupancy, booked nights, and so on.
and with all of these you can EXACTLY measure your performance per season, per quarters and so on.
Resposta do Guesty
Dear Rodolfo,
Thank you very much for your review, you're feedback is very valuable to us and we're happy to hear that you like the services provided by our customer service team. We hear your feedback about the reporting and our product team is currently working on developing new dashboards to help you measure success and track important metrics. If you're comfortable with it, we will actually forward your comments to our product team and have someone reach out to you to get more feedback.
Thank you for choosing Kigo!
The Kigo team
Perguntas frequentes sobre o Kigo
Abaixo estão algumas perguntas frequentes sobre o Kigo.P: Que tipo de planos o Kigo oferece?
O Kigo oferece os seguintes planos de pagamento:
- A partir de: US$ 59,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Kigo?
Os clientes habituais do Kigo são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Kigo está?
O Kigo está nos seguintes idiomas:
alemão, francês, inglês, italiano, português, russo, sueco
P: O Kigo é compatível com dispositivos móveis?
O Kigo é compatível com os seguintes dispositivos:
P: O Kigo se integra com quais outros aplicativos?
O Kigo se integra com os seguintes aplicativos:
Handle, Operto, PriceLabs, RentalGuardian, Safely Open, SigaPlatform, Turno
P: Que nível de suporte o Kigo oferece?
O Kigo oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
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