--- description: Avaliações detalhadas do Wati com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Wati com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Wati - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software para Chatbots](/directory/2795/chatbot/software) > [Wati](/software/2068239/wati) # Wati Canonical: https://www.getapp.com.br/software/2068239/wati Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/2068239/wati?page=2) > O Wati é uma ferramenta automatizada de marketing, vendas, serviços e suporte para empresas que desejam usar o WhatsApp como uma ferramenta de comunicação para vender mais produtos e serviços. > > Conclusão: 203 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 203 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.2/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WATI.io - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 59,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: chinês, chinês tradicional, espanhol, hindi, inglês, português, português, português, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208 ## Recursos - AI Copilot - API - Análise de dados do atendimento ao cliente - Arrastar e soltar - Automação de marketing - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Customer Communication - Desenvolvimento sem códigos - Gerenciamento de contatos - Gerenciamento de tickets de suporte - Gestão da comunicação - Gestão de caixa de entrada - Gestão de experiência do cliente - Gestão de leads ## Integrações (10 no total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software para Chatbots](https://www.getapp.com.br/directory/2795/chatbot/software) ## Categorias relacionadas - [Software para Chatbots](https://www.getapp.com.br/directory/2795/chatbot/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) - [Plataforma de SMS em Massa](https://www.getapp.com.br/directory/1291/sms-marketing/software) - [Software de Mobile Marketing](https://www.getapp.com.br/directory/309/mobile-marketing/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.com.br/directory/562/customer-support/software) ## Alternativas 1. 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[LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1723 reviews) ## Avaliações ### "AMAZING APP FOR USING WHATSAPP FOR BUSINESS" — 5.0/5 > **Thomson** | *15 de dezembro de 2025* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: 1. give us an option to communicate with customers through whatsapp as a team 2. you can run ads. 3. all the automation options. > > **Desvantagens**: i felt not able to make a call using whatsapp was con about wati but they have even figured that out. > > Amazing customer service, Amazing application to use whatsapp. I strongly recommend any business with team to use wati ----- ### "Wati helped us to improve connection with learners" — 5.0/5 > **Avaliador Verificado** | *24 de dezembro de 2025* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: What I liked most about WATI is how easily it manages WhatsApp conversations in one place. The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to learners. > > **Desvantagens**: Easy to handle, very good interface, easy to send messages to learners, and easy analysis of the campaign, like how many read, delivered, and failed > > I have been using Wati for 2 years. My experience with Wati is very good. From this, it's easy to connect with learners and also get responses ----- ### "Lack of transparency and unnecessarily complicated cancellation process" — 1.0/5 > **Marco** | *19 de maio de 2025* | Publicidade e marketing | Taxa de recomendação: 0.0/10 > > **Vantagens**: The system itself works and delivers the expected functionalities. Nothing more. I'm only writing this last sentence to reach the 100-character minimum required by this site. > > Lack of transparency and unnecessarily complicated cancellation process I used Wati for only one month, and I encountered several critical issues that potential users should be aware of: The credit system is not clearly explained, making it difficult to understand what you are actually paying for. There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient. The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary. This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process. It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management. ----- ### "Great WhatsApp Automation Platform" — 5.0/5 > **Avaliador Verificado** | *23 de dezembro de 2025* | Design gráfico | Taxa de recomendação: 10.0/10 > > **Vantagens**: WATI is a trusted and robust platform for WhatsApp Business automation. Its strength is at the intersection of automation, flexibility and scalability. This enables us to develop next-level WhatsApp flows, templates and customer journeys while also maintaining a personalized experience. It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes. > > **Desvantagens**: Currently, I have not faced any serious cons. Most of the challenges we have had are related to first-time setup and learning, but that is normal for such a powerful and versatile system. > > WATI has worked really well for handling support at scale using WhatsApp. It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction. ----- ### "Wati is a good tool for my business" — 4.0/5 > **Avaliador Verificado** | *29 de dezembro de 2025* | Cosmético | Taxa de recomendação: 8.0/10 > > **Vantagens**: I like that Wati enables us to aggregate our social media activity into one place. it also allows us to monitor 'different' types of engagement and assign different types of responses accordingly. > > **Desvantagens**: The bugs\! Unfortunately, we've had a few this year. Starting with the names of the clients displayed all the way to broken connections to other social media accounts > > Overall positive. I would like to have 'easier' ways to keep conversations open as well as more advanced features to 'follow-up' with my engaging clients. ----- Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/2068239/wati?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2068239/wati) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | pt | | | pt-PT | | ----- ## Dados estruturados