WATI

What I liked the most about WATI is its seamless WhatsApp API integration. It’s perfect for managing customer interactions, especially with its chatbots and automated messaging features. The Flow Builder made it easy for my team to set up communication workflows without any coding skills, which saved us time and effort. The pricing is also a plus—it’s more affordable than other tools we’ve used, making it a great value for money.

One of the biggest drawbacks of WATI is its customer support, which can be slow and sometimes unhelpful. When encountering issues such as account verification problems or message delivery errors, it can take a long time to get a resolution. Another issue is the 24-hour message limitation—if you don’t respond to a customer within that window, you’re blocked from sending follow-up messages unless you use specific templates, which is frustrating for ongoing conversations. Additionally, there are some technical glitches, like messages not sending or errors during login, which can interrupt daily operations .

I have been using Wati for 2 years now. We have built and extensively integrated system with our LMS. We used to send reminder, track attendance, send wallet information, leave information, class joining links, and notes. The consumer reached out to us through Wati for any queries, and we automated 90% of the queries through their inbuilt workflows, and that helped us optmised out cost. With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone.

Wati is an amazingly powerful tool for any business.

The payment transaction failed many times, but I think it might be my card issue.