--- description: Avaliações detalhadas do Microcall com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Microcall com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Microcall - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Microcall](/software/2069081/microcall) # Microcall Canonical: https://www.getapp.com.br/software/2069081/microcall Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/2069081/microcall?page=2) > O Microcall é uma solução de contabilidade de chamadas baseada na nuvem que ajuda os usuários a identificar e pesquisar números de telefone, rastrear despesas de telecomunicações, analisar tráfego de voz, entre outros. > > Conclusão: 18 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 18 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Micro-Tel - **Fundada**: 1979 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - API - Acompanhamento de atividades - Agregação de dados - Alertas/notificações - Alerts/Escalation - Alocação de custos internos - Análise de custos - Análise de dados - Análise de dados visual - Análises pontuais - Armazenamento de dados seguros - Autoatendimento analítico - Banco de dados de contatos - Cobrança para voz - Coleta de dados - Conectores de dados - Consulta pontual - Controles/permissões de acesso - Criação de diagramas - Criação de painel ## Integrações (13 no total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Opções de suporte - Email/Help Desk - Suporte por telefone - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Software de Dashboards](https://www.getapp.com.br/directory/586/reporting-dashboard/software) - [Software de indicadores-chave de desempenho (KPI)](https://www.getapp.com.br/directory/3367/kpi-software/software) - [Ferramentas de BI](https://www.getapp.com.br/directory/318/business-intelligence/software) - [Ferramentas de TI](https://www.getapp.com.br/directory/771/it-management/software) ## Alternativas 1. [ZIWO](https://www.getapp.com.br/software/131291/ziwo) — 4.7/5 (108 reviews) 2. [Tableau](https://www.getapp.com.br/software/90797/tableau-software) — 4.6/5 (2348 reviews) 3. [Looker](https://www.getapp.com.br/software/91545/looker) — 4.5/5 (282 reviews) 4. [Qlik Sense](https://www.getapp.com.br/software/100391/qlik-sense) — 4.5/5 (260 reviews) 5. [Grow](https://www.getapp.com.br/software/106023/grow) — 4.4/5 (400 reviews) ## Avaliações ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 de setembro de 2021* | Gestão da educação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Desvantagens**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 de abril de 2025* | Engenharia mecânica ou industrial | Taxa de recomendação: 9.0/10 > > **Vantagens**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Desvantagens**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Avaliador Verificado** | *19 de abril de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10 > > **Vantagens**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Desvantagens**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 de abril de 2025* | Educação superior | Taxa de recomendação: 10.0/10 > > **Vantagens**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Desvantagens**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 de dezembro de 2024* | Seguros | Taxa de recomendação: 9.0/10 > > **Vantagens**: Good Features - and analyzes the calls very well\! > > **Desvantagens**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/2069081/microcall?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2069081/microcall) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados