---
description: Avaliações detalhadas do HelpWire com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o HelpWire com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpWire - Avaliações, preços e classificações | GetApp Brasil 2026
---

Breadcrumb: [Home](/) > [Software de Desktop Remoto](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire)

# HelpWire

Canonical: https://www.getapp.com.br/software/2069176/helpwire

Página: 1 / 4\
Próximo: [Próxima página](https://www.getapp.com.br/software/2069176/helpwire?page=2)

> Inicia sessões através de um link sem credenciais e permite acesso não assistido para trabalhos posteriores.
> 
> Conclusão: 80 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Principais benefícios do HelpWire

\- Sem cadastro para o usuário remoto: reduz barreiras e acelera o início da sessão.
- Reiniciar e reconectar: continue o suporte após reinicializações do sistema sem perder o acesso.
- Suporte à elevação UAC: execute tarefas administrativas em dispositivos Windows durante a sessão.
- Transferência de arquivos: mova arquivos entre dispositivos durante o trabalho de suporte.
- Suporte ao Wayland no Linux: conecte-se ao Ubuntu 22.04+, Fedora e outras distribuições em que o Wayland é usado por padrão.
- Sessões simultâneas: permita que um operador se conecte a vários clientes ao mesmo tempo, ou que vários operadores participem da mesma sessão.
- Visualização em várias telas: trabalhe em todos os monitores do cliente sem mudar de contexto.
- Autenticação de dois fatores (2FA): proteja o acesso à conta.
- Conexões compatíveis com firewall: ofereça suporte em ambientes de rede restritos.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.9/5** | 80 Avaliações |
| Praticidade | 4.9/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.9/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais |
| Recursos | 4.8/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Eltima Software
- **Localização**: Frankfurt, Alemanha
- **Fundada**: 2001

## Contexto comercial

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Versão gratuita disponível)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local)
- **Idiomas**: inglês
- **Países disponíveis**: Estados Unidos

## Recursos

- API
- Acesso a múltiplos monitores
- Acesso sem supervisão
- Autenticação de dois fatores
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Compartilhamento de arquivos
- Compartilhamento de tela
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de diagnóstico
- Gerenciamento de usuários
- Login seguro
- Logon único
- Múltiplas contas de usuário
- Resolução de problemas
- Segurança de SSL
- Transferência de arquivos
- Transferência de sessão

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Bate-papo

## Category

- [Software de Desktop Remoto](https://www.getapp.com.br/directory/1731/remote-desktop/software)

## Categorias relacionadas

- [Software de Desktop Remoto](https://www.getapp.com.br/directory/1731/remote-desktop/software)
- [Programas de Assistência Remota](https://www.getapp.com.br/directory/563/remote-support/software)

## Alternativas

1. [Zoho Assist](https://www.getapp.com.br/software/9913/zoho-assist) — 4.7/5 (1446 reviews)
2. [TeamViewer ONE](https://www.getapp.com.br/software/90948/teamviewer) — 4.6/5 (11629 reviews)
3. [AnyDesk](https://www.getapp.com.br/software/120039/anydesk) — 4.6/5 (1787 reviews)
4. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24146 reviews)
5. [Iperius Remote](https://www.getapp.com.br/software/2039655/iperius-remote) — 4.3/5 (228 reviews)

## Avaliações

### "My nowadays Feature Rich Remote Support Solution" — 5.0/5

> **Amisha** | *22 de julho de 2024* | Transporte rodoviário e ferroviário | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient.
> 
> **Desvantagens**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature.
> 
> I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting.
HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use.

-----

### "Good Software For Students as well as Professional." — 5.0/5

> **Avaliador Verificado** | *15 de julho de 2024* | Serviços a indivíduos e famílias | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered
> 
> **Desvantagens**: Every software and app have some issues.
> 
> In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities.

-----

### "Great option for Zero Cost solution" — 5.0/5

> **Clayton** | *23 de abril de 2024* | Fabricação elétrica/eletrônica | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: The cost, which is free. Allows for easy evaluation and use right out of the gate.
> 
> **Desvantagens**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point.
> 
> I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit.

-----

### "Long awaited find" — 5.0/5

> **Hunor** | *17 de abril de 2024* | Arquitetura e planejamento | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is easy to set up and it never let me down, it delivers every time I need it.
> 
> **Desvantagens**: It is a little retro styled, but I guess in fact I like that too:)
> 
> HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was.

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### "A Breath of Fresh Air for Remote Debugging" — 5.0/5

> **Tithi** | *22 de maio de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely.  Now, it's one-click and I'm in\!  No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving.  This is debugging bliss for software engineers like me\!
> 
> **Desvantagens**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider.
> 
> One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider.

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## Links

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