---
description: Avaliações detalhadas do LiveChat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o LiveChat com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat - Avaliações, preços e classificações | GetApp Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [LiveChat](/software/8385/livechat)

# LiveChat

Canonical: https://www.getapp.com.br/software/8385/livechat

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> LiveChat: Adorado no mundo todo. Usado por mais de 27 mil empresas. Dando respostas às perguntas dos clientes imediatamente. Esse software premium de bate-papo ao vivo e helpdesk transforma equipes de suporte em estrelas do atendimento ao cliente. Experimente já.
> 
> Conclusão: 1727 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.6/5** | 1727 Avaliações |
| Praticidade | 4.6/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.5/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Text
- **Localização**: Boston, EUA
- **Fundada**: 2002

## Contexto comercial

- **Preço inicial**: US$ 25,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 203

## Recursos

- AI Copilot
- AI Summarization
- API
- Acesso para Celular
- Acompanhamento de atividades
- Alertas da conta
- Alertas/notificações
- Alerts/Escalation
- Análise de dados preditiva
- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de tendências de vendas
- Análise de texto
- Aplicativo móvel
- Armazenamento de dados seguros
- Armazenamento de documentos
- Arrastar e soltar
- Automação de marketing
- Autoresponders

## Integrações (121 no total)

- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Breeze
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude

... e mais 106 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)
- [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software)
- [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software)
- [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software)
- [Software CRM Online](https://www.getapp.com.br/directory/232/online-crm/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24185 reviews)
3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1787 reviews)
4. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews)
5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3470 reviews)

## Avaliações

### "User engagement enhanced with Live chat" — 5.0/5

> **Shaunak** | *3 de março de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.
> 
> **Desvantagens**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier.
> 
> I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system.

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### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5

> **Colleen** | *10 de abril de 2026* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience.
> 
> **Desvantagens**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur.
> 
> As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently.

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### "Solid App With Unusual Business Practices" — 1.0/5

> **Dale** | *2 de dezembro de 2024* | Software | Taxa de recomendação: 0.0/10
> 
> **Vantagens**: The app itself works well. We used it on our site for several years without issue.
> 
> **Desvantagens**: You need to be paying attention. Their billing practices are unusual. A stated policy (I have a copy of the chat transcript if required) is that they do not provide advance warning of pending annual subscription charges. We longer use the app due to change in our direction and we should have cancelled the subscription. That is on us 100%. This morning, we received the receipt for our freshly paid subscription paid through 11/30/2025 that also indicated a 25% increase in year over year subscription costs.
> 
> The app itself is quite good. I would not risk the relationship with a friend or colleague by recommending the company.

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### "Reliable and user-friendly Live Chat solution" — 5.0/5

> **Max** | *25 de março de 2026* | Hotelaria | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability.
> 
> **Desvantagens**: One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics.
> 
> Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.

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### "Good for customer service, could be more intuitive" — 5.0/5

> **Avaliador Verificado** | *8 de setembro de 2025* | Ócio, viagens e turismo | Taxa de recomendação: 7.0/10
> 
> **Vantagens**: We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
> 
> **Desvantagens**: The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool
> 
> Overall my experience is good. The only feature I find a challenge is the campaigns set up and monitoring. This could be made more intuitive.

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## Links

- [Ver em GetApp](https://www.getapp.com.br/software/8385/livechat)

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| pt-PT | <https://www.getapp.pt/software/8385/livechat> |

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