--- description: Avaliações detalhadas do HappyFox Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o HappyFox Help Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.com.br/software/90516/happyfox Página: 1 / 5\ Próximo: [Próxima página](https://www.getapp.com.br/software/90516/happyfox?page=2) > O HappyFox é um software de suporte ao cliente e suporte técnico tudo-em-um baseado na nuvem. O sistema de emissão de tíquetes do HappyFox permite a resolução rápida de problemas dos clientes por meio de um fluxo de trabalho eficiente de suporte ao cliente. A plataforma oferece uma base de conhecimento interna, um fórum da comunidade e um portal de suporte ao usuário final. > > Conclusão: 93 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 93 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HappyFox - **Localização**: Irvine, EUA - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 24,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: albanês, alemão, basco, búlgaro, catalão, chinês, chinês tradicional, coreano, croata, dinamarquês, esloveno, espanhol, finlandês, francês, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, letão, lituano, norueguês, polonês, português, português, romeno, russo, sueco, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe - **Países disponíveis**: Alemanha, Argentina, Arábia Saudita, Austrália, Bangladesh, Brasil, Bélgica, Canadá, Chile, Colômbia, Coreia do Sul, Dinamarca, Egito, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia e mais 25 ## Recursos - @menções - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Acesso para Celular - Acompanhamento de atividades - Advanced Search - Agendamento de problemas - Agendamento de tarefas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Asset Lifecycle Management ## Integrações (38 no total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Jira - JustCall ... e mais 23 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.com.br/directory/575/feedback-and-reviews-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 3. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3487 reviews) 4. [Freshservice](https://www.getapp.com.br/software/91351/freshservice) — 4.6/5 (803 reviews) 5. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1789 reviews) ## Avaliações ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *29 de dezembro de 2014* | Fabricação elétrica/eletrônica > > **Vantagens**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Desvantagens**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Power User - HAPPY FOX, has allowed us to scale fast\!" — 5.0/5 > **Kevin** | *14 de outubro de 2021* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Ease of use, scalability, price, support, integrations, and tools which make sense. > > **Desvantagens**: There is nothing I do not like about Happy Fox. > > I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. \[SENSITIVE CONTENT\] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. \[SENSITIVE CONTENT\] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up\! ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 de abril de 2018* | Software | Taxa de recomendação: 3.0/10 > > **Vantagens**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Desvantagens**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *3 de outubro de 2016* | Roupa e moda | Taxa de recomendação: 9.0/10 > > **Vantagens**: This is very easy and simple to use set up automated responses is quite easy > > **Desvantagens**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Avaliador Verificado** | *8 de dezembro de 2017* | Serviços financeiros | Taxa de recomendação: 8.0/10 > > **Vantagens**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Desvantagens**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Página: 1 / 5\ Próximo: [Próxima página](https://www.getapp.com.br/software/90516/happyfox?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/90516/happyfox) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados