---
description: Avaliações detalhadas do HappyFox Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o HappyFox Help Desk com produtos similares.
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title: HappyFox Help Desk - Avaliações, preços e classificações | GetApp Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox)

# HappyFox Help Desk

Canonical: https://www.getapp.com.br/software/90516/happyfox

Página: 1 / 5\
Próximo: [Próxima página](https://www.getapp.com.br/software/90516/happyfox?page=2)

> O HappyFox é um software de suporte ao cliente e suporte técnico tudo-em-um baseado na nuvem. O sistema de emissão de tíquetes do HappyFox permite a resolução rápida de problemas dos clientes por meio de um fluxo de trabalho eficiente de suporte ao cliente. A plataforma oferece uma base de conhecimento interna, um fórum da comunidade e um portal de suporte ao usuário final.
> 
> Conclusão: 92 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.6/5** | 92 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.6/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: HappyFox
- **Localização**: Irvine, EUA
- **Fundada**: 2012

## Contexto comercial

- **Preço inicial**: US$ 24,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, holandês, húngaro, inglês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe
- **Países disponíveis**: Alemanha, Austrália, Canadá, Estados Unidos, Reino Unido, Índia

## Recursos

- @menções
- Acesso para Celular
- Acesso remoto e monitoramento
- Agendamento de problemas
- Agendamento de tarefas
- Alertas do celular
- Alertas por e-mail
- Alertas/notificações
- Alerts/Escalation
- Análise de dados do atendimento ao cliente
- Aplicativo móvel
- Armazenamento de dados seguros
- Armazenamento de documentos
- Asset Lifecycle Management
- Auditoria de problemas
- Automação de marketing
- Autoresponders
- Banco de dados de contatos
- Banco de dados do cliente
- Bate-papo ao vivo

## Integrações (41 no total)

- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS

... e mais 26 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)
- [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software)
- [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software)
- [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software)
- [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.com.br/directory/575/feedback-and-reviews-management/software)

## Alternativas

1. [Guru](https://www.getapp.com.br/software/123167/guru) — 4.8/5 (639 reviews)
2. [Confluence](https://www.getapp.com.br/software/90949/confluence) — 4.5/5 (3682 reviews)
3. [Document360](https://www.getapp.com.br/software/120723/document360) — 4.7/5 (292 reviews)
4. [Freshservice](https://www.getapp.com.br/software/91351/freshservice) — 4.5/5 (720 reviews)
5. [SysAid](https://www.getapp.com.br/software/90863/sysaid) — 4.5/5 (519 reviews)

## Avaliações

### "One Stop solution for IT Support" — 5.0/5

> **Apur** | *29 de dezembro de 2014* | Fabricação elétrica/eletrônica
> 
> **Vantagens**: Generating reports cannot be more simple.
appreciable TAT by the Happyfox support team.
> 
> **Desvantagens**: Nothing in specific.....................
> 
> I am using the Popular Plan. 
The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. 
Generating reports cannot be more simple.
appreciable TAT by the Happyfox support team.

-----

### "Ok ticketing; horrible KB user interface." — 4.0/5

> **Branko** | *28 de setembro de 2024* | Software | Taxa de recomendação: 5.0/10
> 
> **Vantagens**: The Support ticketing system is quite good, and the systems function as advertised.
> 
> **Desvantagens**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\!
> 
> All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface.

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### "More Like SadFox" — 2.0/5

> **Daniel** | *9 de dezembro de 2016* | Taxa de recomendação: 2.0/10
> 
> **Vantagens**: Support for team emails.
> 
> **Desvantagens**: Emails didn't seem to always send and receive correctly.
> 
> We never quite understood how to use HappyFox to our advantage.  Emails would reach customers as gibberish, and it was confusing overall.

-----

### "Helpful software" — 5.0/5

> **Amenda** | *3 de outubro de 2016* | Roupa e moda | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: This is very easy and simple to use
 set up automated responses is quite easy
> 
> **Desvantagens**: Honestly none I can think of.
> 
> HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great.

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### "Easy to use help desk software" — 5.0/5

> **Avaliador Verificado** | *8 de dezembro de 2017* | Serviços financeiros | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time.
> 
> **Desvantagens**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better.

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## Links

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