--- description: Avaliações detalhadas do Twilio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Twilio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Twilio - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Plataforma de SMS em Massa](/directory/1291/sms-marketing/software) > [Twilio](/software/90610/twilio-communications-platform) # Twilio Canonical: https://www.getapp.com.br/software/90610/twilio-communications-platform Página: 1 / 22\ Próximo: [Próxima página](https://www.getapp.com.br/software/90610/twilio-communications-platform?page=2) > O Twilio traz uma API avançada para serviços telefônicos, permitindo que as empresas façam e recebam chamadas telefônicas e mensagens de texto. Permite que os programadores integrem facilmente vários métodos de comunicação e usem habilidades e códigos existentes de desenvolvimento da internet, para resolver problemas de comunicação. > > Conclusão: 507 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 507 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Twilio - **Localização**: San Francisco, EUA - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 0,01 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: alemão, espanhol, francês, inglês, japonês, português - **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Japão, México, Nova Zelândia, Reino Unido, Singapura, Suíça, Taiwan, Áustria ## Recursos - API - Alertas do celular - Alertas/notificações - Alerts/Escalation - Análise de dados - Arquivo morto e retenção - Audio/Video Conferencing - Automated Attendant - Automatic Outbound Dialer - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Chatbot - Compras e recebimento - Comunicação multicanal ## Integrações (7 no total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Plataforma de SMS em Massa](https://www.getapp.com.br/directory/1291/sms-marketing/software) ## Categorias relacionadas - [Plataforma de SMS em Massa](https://www.getapp.com.br/directory/1291/sms-marketing/software) - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.com.br/directory/289/ivr/software) ## Alternativas 1. [Omnisend](https://www.getapp.com.br/software/112199/omnisend) — 4.7/5 (836 reviews) 2. [Klaviyo](https://www.getapp.com.br/software/105931/klaviyo) — 4.6/5 (537 reviews) 3. [Mailchimp](https://www.getapp.com.br/software/8268/mailchimp) — 4.5/5 (17676 reviews) 4. [ClickSend](https://www.getapp.com.br/software/2057523/clicksend) — 4.3/5 (93 reviews) 5. [Jira](https://www.getapp.com.br/software/9953/jira) — 4.4/5 (15459 reviews) ## Avaliações ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 de agosto de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Desvantagens**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Can do everything, for all businesses but with a steep learning curve..." — 4.0/5 > **Andrew** | *18 de agosto de 2023* | Roupa e moda | Taxa de recomendação: 7.0/10 > > **Vantagens**: Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra. > > **Desvantagens**: Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number. > > Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great\! I also have it embedded in my website for a chat option that more people actually use. ----- ### "Secure and cumbersome" — 3.0/5 > **Avaliador Verificado** | *29 de julho de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 3.0/10 > > **Vantagens**: It makes the work possible, even if it is cubersome. It allows for secure access and connection to the team. > > **Desvantagens**: My use was on a customized platform, and it feels very hard to navigate. I continually have to reference the help guides. And the security aspects, although necessary, require frequent and repeated logins. > > It made work that had to be secure possible, even though it feels cumbersome. For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 de abril de 2025* | Suprimentos e equipamentos para empresas | Taxa de recomendação: 9.0/10 > > **Vantagens**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Desvantagens**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- ### "Versatile messaging backbone for campaigns." — 5.0/5 > **Imogen R.** | *22 de maio de 2025* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: The progammable messaging APIs from Twilio enabled us to control the flow of SMS campaigns, particularly with event reminders and time sensitive promos. It’s like having a telecom platform that was as malleable as code. > > **Desvantagens**: There's a learning curve, particularly if you're not accustomed to APIs or cloud-based communication logic in general. Optimized best with some dev involvement. > > We use Twilio for automating the confirmation texts for our clients’ workshop sign-ups, feedback loops, etc. It’s allowed us to personalize our outreach efforts without scaling headcount a real game-changer for a boutique agency like ours. ----- Página: 1 / 22\ Próximo: [Próxima página](https://www.getapp.com.br/software/90610/twilio-communications-platform?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/90610/twilio-communications-platform) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados