--- description: Avaliações detalhadas do SysAid com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o SysAid com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.com.br/software/90863/sysaid Página: 1 / 22\ Próximo: [Próxima página](https://www.getapp.com.br/software/90863/sysaid?page=2) > Transforme a produtividade do agente, aprimore a experiência do usuário final e gere valor em toda a organização, com gerenciamento de serviços em várias camadas, gestão de ativos integrada e orquestração e automação avançadas. > > Conclusão: 523 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 523 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SysAid - **Localização**: Toronto, Canadá - **Fundada**: 2002 ## Contexto comercial - **Preço inicial**: US$ 89,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, norueguês, polonês, português, romeno, russo, sueco, sérvio, tailandês, turco, ucraniano, urdu, uzbeque, árabe - **Países disponíveis**: Albânia, Alemanha, Andorra, Bielorrússia, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Cidade do Vaticano, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estônia, Finlândia, França, Gibraltar, Groenlândia e mais 33 ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acesso remoto e monitoramento - Acompanhamento de atividades - Agendamento de problemas - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Análise de dados visual - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Auditoria de problemas - Automação da localização - Automação dos processos comerciais - Banco de dados do cliente ## Integrações (27 no total) - Asana - Azure Portal - CAS - CLOUD VOD - Dialpad Ai Contact Center - GPS Fleet Tracking Software - Harvest - Hopem Property Management Software - Jotform - Lansweeper - Microsoft Entra ID - Microsoft Power BI - Microsoft Project Server Subscription Edition - Microsoft Teams - New Relic ... e mais 12 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) - [Sistemas de Service Desk](https://www.getapp.com.br/directory/1249/service-desk/software) - [Sistemas de Monitoramento de Problemas](https://www.getapp.com.br/directory/580/issue-tracking/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 3. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3487 reviews) 4. [Freshservice](https://www.getapp.com.br/software/91351/freshservice) — 4.6/5 (803 reviews) 5. [Milvus](https://www.getapp.com.br/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Great ITSM platform with great capabilities" — 4.0/5 > **Lillian** | *28 de agosto de 2023* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful. > > **Desvantagens**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports. > > SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services. ----- ### "Cephas with Sysaid so Far" — 4.0/5 > **Cephas** | *24 de março de 2026* | Serviços financeiros | Taxa de recomendação: 9.0/10 > > **Vantagens**: The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs. > > **Desvantagens**: Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other. > > My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 de abril de 2025* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 8.0/10 > > **Vantagens**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Desvantagens**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "Simple and Effective Ticket Management" — 5.0/5 > **Christopher** | *19 de março de 2026* | Gestão da educação | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support. > > **Desvantagens**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating. > > Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks. ----- ### "Efficient for Ticket Handling but Needs a Smoother User Experience" — 4.0/5 > **PRINCESS** | *31 de março de 2026* | Bancos | Taxa de recomendação: 6.0/10 > > **Vantagens**: SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother. > > **Desvantagens**: Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times. > > Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features. ----- Página: 1 / 22\ Próximo: [Próxima página](https://www.getapp.com.br/software/90863/sysaid?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/90863/sysaid) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados