--- description: Avaliações detalhadas do Medallia Experience Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Medallia Experience Cloud com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Medallia Experience Cloud - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Fidelização de Clientes](/directory/204/customer-loyalty/software) > [Medallia Experience Cloud](/software/90979/medallia-enterprise) # Medallia Experience Cloud Canonical: https://www.getapp.com.br/software/90979/medallia-enterprise Page: 1 / 3\ Próximo: [Next page](https://www.getapp.com.br/software/90979/medallia-enterprise?page=2) > A Medallia trabalha com gestão de experiências e tem a confiança de muitas marcas mundiais. De acordo com o estudo Forrester Consulting Total Economic Impact™ encomendado pela Medallia, as organizações que usam o programa da Medallia podem alcançar 35,6 milhões de dólares em valor e um retorno sobre o investimento de 591% em três anos. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 32 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Medallia - **Localização**: San Francisco, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: US$ 5,00 - **Target Audience**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, Chile, Colômbia, Equador, Espanha, Estados Unidos, França, Hong Kong, RAE da China, Irlanda, Israel, Itália, Japão, México, Nova Zelândia, Polônia, Reino Unido and 3 more ## Recursos - API - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de texto - Apto para áudio, imagens e vídeo - Bate-papo/Mensagens instantâneas - Benchmarking - Biblioteca de perguntas - CRM - Coleta de dados de multicanal - Coleta de respostas offline - Comentários anônimos - Comentários de 360 graus - Cotas de respostas - Criador de questionários - Distribuição de multicanal - Ferramentas de análises de dados - Ferramentas de colaboração - Gerenciamento de comentários ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Fidelização de Clientes](https://www.getapp.com.br/directory/204/customer-loyalty/software) ## Categorias relacionadas - [Sistemas de Fidelização de Clientes](https://www.getapp.com.br/directory/204/customer-loyalty/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.com.br/directory/575/feedback-and-reviews-management/software) - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Ferramentas de Pesquisa](https://www.getapp.com.br/directory/234/survey/software) - [Sistemas de Engajamento de Funcionários](https://www.getapp.com.br/directory/715/employee-engagement/software) ## Alternativas 1. [Typeform](https://www.getapp.com.br/software/91581/typeform) — 4.7/5 (940 reviews) 2. [Survicate](https://www.getapp.com.br/software/101401/survicate) — 4.6/5 (99 reviews) 3. [SurveyMonkey](https://www.getapp.com.br/software/2371/surveymonkey) — 4.6/5 (10398 reviews) 4. [Delighted](https://www.getapp.com.br/software/117403/delighted) — 4.8/5 (57 reviews) 5. [XM for Customer Experience](https://www.getapp.com.br/software/130147/customer-frontlines) — 4.6/5 (255 reviews) ## Avaliações ### "Personalize your Survey Campaigns" — 4.0/5 > **Avaliador Verificado** | *28 de janeiro de 2019* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: I really like the ability to establish either relationship or deal review campaigns at the company or opportunity level. When you have such a large spread of potential recipients from procurement thru LOB executives, you really want to tailor the questions and experiences with them in mind. > > **Desvantagens**: What I really do not like about the NPS score, is that you require at least a good sample of 20 plus responses to the surveys to really start to calibrate the scoring model. Unfortunately, on some sales and relationship pursuits, there are barely three to five key client participants that you would want to survey with from the onset. ----- ### "Good window into customers experience" — 5.0/5 > **Travis** | *10 de julho de 2021* | Telecomunicações | Recommendation rating: 8.0/10 > > **Vantagens**: I like that the software gives customers the ability to provide not only a numerical rating system, but also a chance to put their experience into words. > > **Desvantagens**: I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance. > > The viewing of customers input is fast, simple, and always helpful. ----- ### "Service agent reviews" — 4.0/5 > **Patricia** | *12 de abril de 2019* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: I am able to sort survey responses according to user and identify areas of excellence \& improvement opportunities. I like the function to respond with a customized thank you email. > > **Desvantagens**: Thumbs up functionality - if a user responds to a text with a "stop" message it automatically registers as a thumbs down, which is not always representative of their experience. ----- ### "Medallia helps you know and respond to your customers" — 4.0/5 > **Rita** | *22 de abril de 2021* | Hotelaria | Recommendation rating: 8.0/10 > > **Vantagens**: It is simple to learn, has many features that are able to be customized. It gives quick snapshots of satisfaction scores as well as deeper dives into trends of our business. > > **Desvantagens**: You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark. > > We look at how we are doing all across many social media platforms with this software, which saves time. We discuss as a team what opportunities we can control based on responses, and make action plans to address them. It has good reminder icons to help us respond in a timely manner to positive and negative reviews. ----- ### "Simple Tool Great Results" — 5.0/5 > **Samuel** | *12 de setembro de 2019* | Publicidade e marketing | Recommendation rating: 9.0/10 > > **Vantagens**: It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory. > > **Desvantagens**: We've come across issues with having completed reviews feeding into our website. We've been having integration challenges for some time. > > For a lot of industries, return on feedback is difficult. This tool has helped us increase that return. ----- Page: 1 / 3\ Próximo: [Next page](https://www.getapp.com.br/software/90979/medallia-enterprise?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/90979/medallia-enterprise) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data