---
description: Avaliações detalhadas do Spiceworks Cloud Help Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Spiceworks Cloud Help Desk com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Spiceworks Cloud Help Desk - Avaliações, preços e classificações | GetApp Brasil 2026
---

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# Spiceworks Cloud Help Desk

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> Saiba tudo o que acontece na rede, como quando o usuário instala um software indevidamente ou até quando o toner da impressora precisa de recarga. O Spiceworks permite monitorar e receber alertas sobre todos os eventos mais importantes da rede.
> 
> Conclusão: 584 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**.

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## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.4/5** | 584 Avaliações |
| Praticidade | 4.3/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.2/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais |
| Recursos | 4.2/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Ziff Davis

## Contexto comercial

- **Preço inicial**: US$ 6,00
- **Modelo de preços**:  (Versão gratuita disponível)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, inglês
- **Países disponíveis**: Alemanha, Austrália, Canadá, China, Estados Unidos, Irlanda, Japão, Reino Unido, Índia

## Recursos

- Acesso para Celular
- Agendamento de manutenção
- Agendamento de problemas
- Alertas/notificações
- Alerts/Escalation
- Análise da causa raiz
- Análise de dados
- Análise de rede
- Aplicativo móvel
- Auditoria de problemas
- Bate-papo em tempo real
- Compras e recebimento
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de diagnóstico
- Geração de relatórios de tempo de funcionamento
- Gerenciamento de aplicativos
- Gerenciamento de conectividade
- Gerenciamento de configuração
- Gerenciamento de correções

## Opções de suporte

- FAQs/Fórum
- Base de conhecimento
- Bate-papo

## Category

- [Programas de Monitoramento de Sites](https://www.getapp.com.br/directory/113/website-monitoring/software)

## Categorias relacionadas

- [Programas de Monitoramento de Sites](https://www.getapp.com.br/directory/113/website-monitoring/software)
- [Software de Gestão de Ativos de TI](https://www.getapp.com.br/directory/325/it-asset-management/software)
- [Software de Gestão de Servidores](https://www.getapp.com.br/directory/647/system-administration/software)
- [Software para IT, Servidor e Monitoramento de Rede](https://www.getapp.com.br/directory/652/it-server-network-monitoring/software)
- [Sistemas de Gestão de Desempenho de Aplicações](https://www.getapp.com.br/directory/270/application-monitoring-performance/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Milvus](https://www.getapp.com.br/software/132287/milvus) — 4.8/5 (298 reviews)
3. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3412 reviews)
4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1758 reviews)
5. [Freshservice](https://www.getapp.com.br/software/91351/freshservice) — 4.5/5 (689 reviews)

## Avaliações

### "Ticketing Tool" — 5.0/5

> **Sandeep** | *25 de abril de 2023* | Imóveis comerciais | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I liked the ticketing process or features that were available when creating tickets, as well as the email alerts for each follow-up.
> 
> **Desvantagens**: The least i like was server availability, Some times due to work load the server gets crashing and after restarting all the services only it will work without any issues.The initial stage of setup using authentication was difficult.
> 
> We are using Spiceworks for ticketing day to day issues where users are facing and for regular follow-up of any tasks assigned.

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### "Best price to get tickets resolved" — 5.0/5

> **Suzanne** | *6 de abril de 2025* | Segurança de rede e informática | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: When reviewing needs vs cost, this wins hands down\!
> 
> **Desvantagens**: It doesn't integrate as easy as other packages
> 
> In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product\!

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### "Spiceworks Cloud Help Desk" — 3.0/5

> **John** | *5 de março de 2025* | Engenharia civil | Taxa de recomendação: 6.0/10
> 
> **Vantagens**: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers
> 
> **Desvantagens**: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form
> 
> It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options

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### "When I use Spiceworks Cloud Help Desk, my life is simple" — 5.0/5

> **Gancho** | *13 de fevereiro de 2026* | Gestão da educação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Everything, no special thoughts, and keep going like this. If you add something analogical, only you can ruin the whole system.
> 
> **Desvantagens**: Maybe the commercials from the right side, if you are not protected, and they keep coming and coming again, and again
> 
> When I use Spiceworks Cloud Help Desk, my life is simple, I have no worries, and, most importantly, it is free, which we in poorer countries can't afford. Thank you, Spiceworks

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### "Steve Rob Music - Spiceworks Cloud Help Desk Review" — 4.0/5

> **James** | *7 de novembro de 2024* | Música | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Since transitioning from Zendesk last year, we've been using the Spiceworks Help Desk, and it's been a great asset in helping us accomplish tasks more efficiently. The simple dashboard layout makes it much easier for our IT department to manage tickets. Plus, assigning or creating tickets is as easy as clicking on one, streamlining the entire process.
> 
> **Desvantagens**: With Zendesk, we had the ability to customize our ticket number sequence, starting at 60000 instead of the typical \#1 or \#2. This made it easier for both our employees and IT department to track and manage tickets efficiently. Unfortunately, we found that Spiceworks doesn't offer the same flexibility.
> 
> Overall, Spiceworks has allowed us to customize the branding within the dashboard, which has made the tool more user-friendly for both our employees and IT department. We also appreciate that Spiceworks includes an inventory system and a built-in knowledge base, where employees can easily find solutions or troubleshooting steps for common issues like network errors or password problems.

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## Links

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