--- description: Avaliações detalhadas do WalkMe com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o WalkMe com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WalkMe - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [WalkMe](/software/91256/walkme) # WalkMe Canonical: https://www.getapp.com.br/software/91256/walkme Page: 1 / 4\ Próximo: [Next page](https://www.getapp.com.br/software/91256/walkme?page=2) > O WalkMe™ foi pioneiro na plataforma de adoção digital (DAP) para transformar a experiência do usuário no esmagador mundo digital de hoje. Usando inteligência artificial (IA), análise, orientação e automação, a sobreposição transparente do WalkMe ajuda os usuários a concluir tarefas facilmente em qualquer software, aplicativo móvel ou site empresarial. > > Verdict: Rated **4.4/5** by 62 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 62 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WalkMe - **Localização**: San Francisco, EUA - **Founded**: 2011 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe - **Available Countries**: Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, China, Chipre, Cidade do Vaticano and 100 more ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Aprendizado assíncrono - Aprendizado misto - Aprendizado móvel - Ações ativadas por eventos - Banco de dados do cliente - Bate-papo ao vivo - Biblioteca de conteúdo - Biblioteca de recursos - CRM - Caminhos e trajetórias de aprendizagem - Campos personalizáveis ## Integrations (74 total) - Amazon S3 - Azure Blob Storage - Docusign - Docusign CLM - GitHub - Google Analytics 360 - Google Drive - Jira - LiveAgent - Okta - Olark - SAP AI Consultant - SAP Access Control - SAP Adaptive Server Enterprise - SAP Agent Performance Management ... and 59 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Software para Criação de Sites](https://www.getapp.com.br/directory/595/website-builder/software) - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Sistemas de Cursos Online](https://www.getapp.com.br/directory/37/courseware/software) - [Programas de Treinamento](https://www.getapp.com.br/directory/266/training/software) ## Alternativas 1. [Product Fruits](https://www.getapp.com.br/software/2048058/product-fruits) — 4.7/5 (88 reviews) 2. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2209 reviews) 3. [Whatfix](https://www.getapp.com.br/software/101353/whatfix) — 4.6/5 (77 reviews) 4. [Pendo](https://www.getapp.com.br/software/107315/pendo-platform) — 4.5/5 (238 reviews) 5. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1748 reviews) ## Avaliações ### "Saved us money on staff costs" — 5.0/5 > **Avaliador Verificado** | *26 de dezembro de 2019* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10 > > **Vantagens**: Saved us money by allowing our team to focus on something other than client requests. They were able to help themselves with content by WalkMe. > > **Desvantagens**: The higher than average cost is tough to justify initially but in the hours it saved, it's well worth it. > > 43% savings in CSR team costs lead to the management team being very happy with this little tool. ----- ### "WalkMe for Business" — 5.0/5 > **Justin** | *25 de abril de 2021* | Bens de consumo | Recommendation rating: 9.0/10 > > **Vantagens**: WalkMe lives on top of a website or software program. Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe. We have built Smart Walk-Thru's that allow users to train themselves on how to use the site and learn how to navigate around it to find what they need. > > **Desvantagens**: WalkMe requires a significant onboarding/learning process. Knowledge of coding is necessary to take full advantage of the software, otherwise you need to lean on their technical team. The team is great, but you have to pay for the support hours and they can go quickly if you have a complicated build. > > WalkMe has cut down on our B2B related support tickets by over 25% since we've started in 2020. We have seen great success in our implementation and look to leverage this software in other areas of our business. We aim to cut down on our in-person training needs and training time by 50% using the tool. ----- ### "Expensive but useful" — 3.0/5 > **John** | *15 de setembro de 2017* | Software | Recommendation rating: 7.0/10 > > **Vantagens**: Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. > > **Desvantagens**: Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. ----- ### "Train your users on-screen" — 5.0/5 > **Adrian** | *5 de agosto de 2021* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: WalkMe has been useful in removing some of the daily questions support teams typically field. Simple questions on how do I access something, how do I get from point A to point B can be answered with on-screen guidance and allow your support team to focus on high priority tickets. Rolling out a new platform also becomes a bit easier and alleviates the pain of having to perform training after training. > > **Desvantagens**: Not much I didn't like - the only piece that is tricky is creating WalkMe's across different platforms, but it is possible. The other challenge is trying to nail down some of the funnels to be more precise. However, WalkMe support teams do an amazing job in helping. > > It saves one of the things we all need most - time. Give your users the ability to train themselves. Give them the support they need to help them get to where they need to go. Alleviate the stress on your support teams so they can focus on big ticket items. ----- ### "Do anything you can imagine\!" — 5.0/5 > **Elisabeth** | *1 de agosto de 2019* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system\!\! > > **Desvantagens**: Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen. > > We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe. ----- Page: 1 / 4\ Próximo: [Next page](https://www.getapp.com.br/software/91256/walkme?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/91256/walkme) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data