--- description: Avaliações detalhadas do Five9 com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Five9 com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Five9 - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Five9](/software/91276/five9) # Five9 Canonical: https://www.getapp.com.br/software/91276/five9 Página: 1 / 21\ Próximo: [Próxima página](https://www.getapp.com.br/software/91276/five9?page=2) > O Five9 é uma solução de central de contato e call center baseada em inteligência artificial. A solução, baseada na nuvem, oferece ferramentas omnicanais, incluindo gerenciamento de chamadas feitas e recebidas, discador preditivo, discador progressivo, chat, atendimento ao cliente via rede social, distribuição automática de chamadas (ACD) e muito mais. > > Conclusão: 487 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 487 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Five9 - **Localização**: San Ramon, EUA - **Fundada**: 2001 ## Contexto comercial - **Preço inicial**: US$ 159,00 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, polonês, português - **Países disponíveis**: Brasil, Estados Unidos, Reino Unido ## Recursos - AI Copilot - API - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Análise de texto - Arquivo morto e retenção - Arrastar e soltar - Automatic Outbound Dialer - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada ## Integrações (15 no total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - Velocify - Zendesk Suite - Zoho CRM - Zoom Phone ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.getapp.com.br/directory/289/ivr/software) - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software para Central de Atendimentos](https://www.getapp.com.br/directory/593/contact-center/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (919 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.br/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 5. [Bitrix24](https://www.getapp.com.br/software/90602/bitrix24) — 4.2/5 (1005 reviews) ## Avaliações ### "Five9 Review" — 5.0/5 > **Ilan** | *1 de setembro de 2022* | Design | Taxa de recomendação: 8.0/10 > > **Vantagens**: The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback. > > **Desvantagens**: If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call. > > When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable. ----- ### "If you want the best..." — 5.0/5 > **Kimber** | *1 de outubro de 2019* | Serviços ao consumidor | Taxa de recomendação: 8.0/10 > > **Vantagens**: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch. > > **Desvantagens**: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production. > > The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too. ----- ### "A way to communicate," — 3.0/5 > **Bharath** | *3 de dezembro de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: 1. Integeration is easy and convinient of Five9. 2. Customer support team is really helpful and provides timely resolutions. 3. Helps to grab real time records to see calls and chats. > > **Desvantagens**: 1. Laggy in performance. 2. There is no information whenever a call recieved it is automatically started and ended. 3. Sometimes we saw gaps in records data as well. > > Using this as a cloud contact center to make and receive calls and to make records and live tracks of all outbound and inbound calls. ----- ### "Admin Review of Five9" — 4.0/5 > **Ray** | *30 de janeiro de 2024* | Atacadistas | Taxa de recomendação: 0.0/10 > > **Vantagens**: Five9 was hands-on during the setup. Their promises stated that Five9 had everything that we needed. > > **Desvantagens**: What we received is not what we were promised. Limited integration with Salesforce. Support quality is hit or miss. ----- ### "Amazing Change Management Tool" — 5.0/5 > **Lin** | *8 de julho de 2020* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior. > > **Desvantagens**: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating. > > We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives. ----- Página: 1 / 21\ Próximo: [Próxima página](https://www.getapp.com.br/software/91276/five9?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/91276/five9) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados