
Sobre o Yotpo
O Yotpo ajuda marcas a usar as avaliações e fotos dos clientes durante a jornada do comprador para aumentar a confiança, a repetição de comportamentos favoráveis e as vendas. Com o Yotpo, as empresas podem coletar todo tipo de conteúdo gerado pelo usuário e usá-lo para fortalecer a marca e aprimorar a experiência do cliente.
Dê aos clientes uma voz e uma câmera. Colete todo tipo de conteúdo de clientes ou faça uma seleção do conteúdo nas redes sociais. Receba mais avaliações, fotos e perguntas com solicitações de inteligência artificial que fazem com que as perguntas sejam feitas da maneira certa, na hora certa, sempre. Transmita confiança e aumente a taxa de conversão expondo os clientes satisfeitos em destaque. Combine avaliações e fotos com opções de exibição personalizáveis que consolidam a marca. Dê destaque ao conteúdo de clientes nas campanhas de marketing para atingir melhores resultados nas pesquisas e nas redes sociais e ter sua marca e produtos descobertos por compradores relevantes. Compreenda o que os clientes pensam sobre os produtos, identifique oportunidades para desenvolver a experiência do cliente e obtenha informações práticas e relevantes para tomar melhores decisões.
Com parcerias com plataformas sociais e de pesquisa como Google, Facebook e Instagram e integrações com HubSpot, Salesforce e outros, empresas podem melhorar os resultados de todos os canais já usados para o crescimento. É por isso que as marcas comerciais que mais crescem usam o Yotpo, desde marcas em ascensão, como Away Travel, Tile e Esurance, até empresas já consolidadas, como Staples, GoPro e Everlast.
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Avaliações
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- Setor: Automotivo
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Quick way to get reviews
Avaliado em 14/03/2023
Vantagens
It was very easy to install and get running without the help of IT.
Desvantagens
Trying to customize how the reviews appear on product pages.
Resposta do Yotpo
Thank you for taking the time to share your thoughts with us — we're happy to hear that setup was quick and easy! If you're looking to customize the look and feel of your on-site reviews, we recommend adding our new Reviews widget, which features easy customization options and sleek, modern layouts.
- Setor: Bens de consumo
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy to use and great support
Avaliado em 20/09/2021
We took our time in getting the integration set up, but once the review emails started sending to...
We took our time in getting the integration set up, but once the review emails started sending to consumers who purchased online the reviews came piling in. Yotpo helped organize and filter these reviews and we've been very happy with the results.
Vantagens
Yotpo's setup process and continued support has made the addition of this review platform painless with a huge return on investment. We have received more consumer reviews since adding Yotpo 6 months ago then we did in the previous 6 years. Our success manager is quick to respond and makes great recommendations and adding widgets is easy for anyone on our team to do.
Desvantagens
We cannot currently share consumer reviews with the product team for an individual product. This would be valuable information for the product team to make adjustments during the growing/production season. It would also be great to have consumer reviews attached to records in our CRM which is also not currently available.
Alternativas consideradas
TrustpilotRazões para mudar para o Yotpo
Ease of use, high conversion, quick implementation, and cost efficiency.Resposta do Yotpo
Thank you for taking the time to leave your review. We are constantly working on improving our product and your input is incredibly valuable to us. If you are encountering any issues or have any questions, please feel free to reach out ot our customer service at any time and they will do their best to assist you.
- Setor: Bens de consumo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not suitable for small business owners
Avaliado em 08/02/2022
Vantagens
It's easy to use and doesn't need much hands-on.
Desvantagens
Most of its feature are locked between different tiers, a weird business model for a modern SaaS platform. The main reason for writing this review is that they lure you as a user, to select higher tiers to be able to use these functions and/or features. For example, the plan I picked include coupons functionality. Its use include to send out coupons to customers in order to get them to review products and give them a rebate if they do so.
Something I thought was great. However, the one feature I wanted to use with coupons was locked behind a different plan (tier). Something which was not indicated on their comparison. I signed up, only to realize this.
I asked for a refund and Yotpo decided that I was not eligible for a refund due to that this information was listed on a whole different page? How is that a valid reason? Include such information in the comparison list. There's nothing that indicates that the feature listed can be behind a different paywall.
Another bad feature is the localization. For example; they capitalize every word even in languages that doesn't do that so the UX looks really weird in a language which is not English.
Resposta do Yotpo
Thank you for taking the time to leave your feedback, we truly appreciate it. Please know that we hear and sympathize with your frustration about not being able to have access to some of those features. We always try to ensure a business is on their 'right fit' plan -- meaning how much they're paying should align with the services they're receiving and what their business needs to see success with Yotpo; however, we understand that it's not always possible. Please know that if you have any lingering questions about our plans, pricing or refund options - our support team is here to help. Feel free to contact us at any time with any questions.
- Setor: Varejistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy To Use
Avaliado em 30/08/2019
It's been great for the most part.
It's been great for the most part.
Vantagens
I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.
Desvantagens
I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Alternativas consideradas
TrustpilotRazões para escolher o Yotpo
Better ease of use and more functionality.Software anterior
TrustpilotRazões para mudar para o Yotpo
Just staying with Trustpilot or looking at other options.Resposta do Yotpo
Hi Justin, thank you so much for leaving a review! We really appreciate hearing your feedback and are happy to hear you're having a positive experience with Yotpo. As far as changing or updating reviews, we absolutely understand your frustration, but to confirm- do not offer that capability. What you can do is resend an Automatic Review Request email which will replace the existing review that's no longer relevant. Here's a link that should help: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email
- Setor: Varejistas
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Review
Avaliado em 26/10/2021
Really great. Platform is being updated frequently with new features. Customer service is always...
Really great. Platform is being updated frequently with new features. Customer service is always helpful and resolves issues quickly.
Vantagens
The seamless integration with our eComm system (Salesforce Commerce Cloud) and the customer service
Desvantagens
How you have to be experienced in coding to change key elements of the look/feel of review requests, widgets, etc.
Resposta do Yotpo
Thank you for taking the time to leave your feedback. We're constantly working on improving our products and your feedback is incredibly valuable to our process. In addition, if you have any questions regarding customization, our customer service is available 24/7 and they will be happy to assist you.
Perguntas frequentes sobre o Yotpo
Abaixo estão algumas perguntas frequentes sobre o Yotpo.P: Que tipo de planos o Yotpo oferece?
O Yotpo oferece os seguintes planos de pagamento:
- A partir de: US$ 368,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Não disponível
P: Quem costuma usar o Yotpo?
Os clientes habituais do Yotpo são:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Yotpo está?
O Yotpo está nos seguintes idiomas:
alemão, dinamarquês, espanhol, finlandês, francês, holandês, húngaro, inglês, irlandês, italiano, japonês, norueguês, polonês, português, sueco, tcheco, turco
P: O Yotpo é compatível com dispositivos móveis?
O Yotpo é compatível com os seguintes dispositivos:
P: O Yotpo se integra com quais outros aplicativos?
O Yotpo se integra com os seguintes aplicativos:
AdRoll, Adobe Commerce, Amasty, Antavo, Bazaarvoice, Beeketing, BigCommerce, Cohley, Cordial, DataGrail, Drip Email Marketing, Emarsys, Fomo, Fresh Relevance, Glew, Gorgias, HubSpot Marketing Hub, Instagram, Klaviyo, Later Influence, LoyaltyLion, MESA, Mailchimp, Meta for Business, Nosto, Octane AI, Omnisend, OrderGroove, Postscript, ProveSource, Re:amaze, Refersion, Remarkety, Retention Science (ReSci), SAP Commerce Cloud, SAP Marketing Cloud, Sailthru by Marigold, Salesforce Platform, Searchspring, Shopify, Shopify Plus, Smile.io, Tapcart, Trend, Twitter/X, ViralSweep, Volusion, Weglot, WooCommerce, Zendesk Suite, Zinrelo, findify
P: Que nível de suporte o Yotpo oferece?
O Yotpo oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Yotpo.
- Sistemas de Fidelização de Clientes
- Software de Gestão de Marca
- Software de Gestão de Reviews e Avaliações Online
- Software para Comunidades
- Software de Experiência do Cliente
- Software de Marketing de Conteúdo
- Ferramentas de Engajamento com Cliente
- Software de Gestão de Reputação
- Software de Satisfação do Cliente
- Sistemas de SMS em Massa
- Software de Indicação
- Plataformas de conteúdo gerado por usuário (UGC)