--- description: Avaliações detalhadas do LiveAgent com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o LiveAgent com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LiveAgent - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Programas de Assistência Remota](/directory/563/remote-support/software) > [LiveAgent](/software/91301/liveagent) # LiveAgent Canonical: https://www.getapp.com.br/software/91301/liveagent Página: 1 / 73\ Próximo: [Próxima página](https://www.getapp.com.br/software/91301/liveagent?page=2) > O LiveAgent é uma solução de suporte técnico baseada na Internet, que permite o gerenciamento de tíquetes de suporte em vários canais, incluindo telefone, bate-papo ao vivo e mídias sociais. Comece com um teste grátis de 14 dias, sem necessidade de cartão de crédito, nem contratos. > > Conclusão: 1781 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Principais benefícios do LiveAgent ✓ Sem taxa de instalação ✓ Atendimento ao cliente 24 horas por dia, 7 dias por semana ✓ Sem necessidade de cartão de crédito ✓ Cancele a qualquer momento ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 1781 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: QualityUnit - **Fundada**: 2004 ## Contexto comercial - **Preço inicial**: US$ 15,00 - **Modelo de preços**: (Teste grátis) - **Detalhes de preços**: Gratuito: $0/agente/mês – Small: $15/agente/m. – Medium: $29/agente/m. – Large: $49/agente/m. – Enterprise: $69/agente/m. - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 204 ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Automated Attendant - Autoresponders - Ações ativadas por eventos - Ações corretivas e preventivas (CAPA) - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo ## Integrações (129 no total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... e mais 114 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Programas de Assistência Remota](https://www.getapp.com.br/directory/563/remote-support/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Software para Central de Atendimentos](https://www.getapp.com.br/directory/593/contact-center/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3425 reviews) 5. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "So far so good...much better than what I was doing before." — 4.0/5 > **Dale** | *7 de agosto de 2025* | E-Learning | Taxa de recomendação: 8.0/10 > > **Vantagens**: The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. > > **Desvantagens**: The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. > > Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. ----- ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" — 5.0/5 > **Shivbhadrasinh** | *30 de abril de 2026* | Software | Taxa de recomendação: 7.0/10 > > **Vantagens**: LiveAgent brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. > > **Desvantagens**: The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. > > We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. LiveAgent has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. ----- ### "Found beneficial ticket tracker and management system" — 3.0/5 > **Christ** | *19 de março de 2025* | Formação profissional e coaching | Taxa de recomendação: 8.0/10 > > **Vantagens**: LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. > > **Desvantagens**: Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 de março de 2026* | Design | Taxa de recomendação: 8.0/10 > > **Vantagens**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Desvantagens**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Ease of Use" — 5.0/5 > **Marykate** | *29 de abril de 2026* | Hardware | Taxa de recomendação: 10.0/10 > > **Vantagens**: LiveAgent makes customer support refreshingly simple and efficient. From the moment we started using LiveAgent, I was impressed by how intuitive the platform feels. The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox. Setting it up was straightforward, and our team was up and running quickly without needing extensive training. New agents can get comfortable with the system in no time thanks to its logical layout and user-friendly design. No more switching between different tools or digging through cluttered menus — everything flows naturally, which has noticeably boosted our team's productivity and response times. What I love most is how effortless it is to manage customer conversations. The ticketing system is simple yet powerful, making it easy to prioritize, tag, and resolve issues without any hassle. The live chat feature integrates seamlessly and feels fast and responsive for both agents and customers. Overall, LiveAgent strikes an excellent balance between being feature-rich and genuinely easy to use. If you're looking for a help desk solution that doesn't come with a steep learning curve, this is a fantastic choice. Highly recommended for teams that want powerful tools without the complexity. > > **Desvantagens**: While LiveAgent is generally considered user-friendly once you're familiar with it, many users point out a noticeable learning curve — particularly during initial setup and when using advanced features. The platform has a lot of features and options packed in, which can make the interface feel overwhelming or slightly cluttered at first. New agents or non-technical teams often need some time (and sometimes training) to fully understand where everything is and how to configure things like automation rules, workflows, or custom ticket setups effectively. ----- Página: 1 / 73\ Próximo: [Próxima página](https://www.getapp.com.br/software/91301/liveagent?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/91301/liveagent) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados