--- description: Avaliações detalhadas do Freshservice com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Freshservice com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/257/knowledge-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.com.br/software/91351/freshservice Página: 1 / 30\ Próximo: [Próxima página](https://www.getapp.com.br/software/91351/freshservice?page=2) > O Freshservice é uma central de serviços ITIL online com recursos de emissão de tíquetes e gestão de ativos, além de ferramentas de gestão de incidentes, problemas, alterações, liberações e conhecimento. > > Conclusão: 724 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 724 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, holandês, inglês, italiano, japonês, polonês, português, russo, sueco, tailandês, turco, vietnamita - **Países disponíveis**: Alemanha, Arábia Saudita, Austrália, Barein, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas e mais 41 ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agendamento de problemas - Alertas do celular - Alertas por e-mail - Alertas/notificações - Alerts/Escalation - Análise de dados - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Asset Lifecycle Management - Assinatura eletrônica ## Integrações (54 no total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... e mais 39 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.com.br/directory/325/it-asset-management/software) - [Ferramentas de TI](https://www.getapp.com.br/directory/771/it-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [JIRA Service Management](https://www.getapp.com.br/software/91811/jira-service-management) — 4.5/5 (770 reviews) 3. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 4. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3438 reviews) 5. [Milvus](https://www.getapp.com.br/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 de março de 2026* | Seguros | Taxa de recomendação: 8.0/10 > > **Vantagens**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Desvantagens**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "The Journey" — 5.0/5 > **Abilash** | *18 de maio de 2026* | Construção | Taxa de recomendação: 9.0/10 > > **Vantagens**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Desvantagens**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 de setembro de 2024* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: The user-friendly interface and automation features have saved me time and effort. > > **Desvantagens**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "They are actually Uncomplicating it for their customers" — 5.0/5 > **Chris** | *12 de março de 2026* | Produção audivisual | Taxa de recomendação: 10.0/10 > > **Vantagens**: Very affordable compared to competitors. It is easy to manage, maintain, and develop without a dedicated team, which is very helpful\! > > **Desvantagens**: Some features/enhancements take years to implement. We've had enhancement requests that are system-wide, not specific to us as a customer and they still haven't been rolled out after 3-4 years of being on their 'Roadmap'. > > Excellent, they have actually uncomplicated ITSM and Enterprise Service Management. We moved from a market-leader, which was cumbersome, expensive, and nearly impossible to manage without a large, dedicated team. ----- ### "I would recommend Freshservice" — 5.0/5 > **Brad** | *15 de maio de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The software is easy to use and implement. For my part as implementor it was easy to learn and am happy to have it in my knowledge base. > > **Desvantagens**: The field number limitations. Often time as an example I need more than 10 paragraph fields in a Service Item. It would be nice to not have to be concerned about field limits. > > My overall experience has been very positive. I've configured other ITSM platforms and have found them much more confusing and complicated. ----- Página: 1 / 30\ Próximo: [Próxima página](https://www.getapp.com.br/software/91351/freshservice?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/91351/freshservice) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados