--- description: Avaliações detalhadas do ServiceNow com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o ServiceNow com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software para Data Center](/directory/277/data-center-management/software) > [ServiceNow](/software/9156/servicenow) # ServiceNow Canonical: https://www.getapp.com.br/software/9156/servicenow Página: 1 / 15\ Próximo: [Próxima página](https://www.getapp.com.br/software/9156/servicenow?page=2) > O ServiceNow é um provedor de plataforma como serviço de aplicativos de serviço de TI. A empresa fornece uma gama de produtos ITSM prontos para automatizar e gerenciar vários serviços empresariais de TI. Usando o software único, é possível automatizar processos e criar aplicativos personalizados para atender todas as necessidades de serviços de TI. O ServiceNow pode ser usado para gerenciamento do ciclo de vida na nuvem e virtualização, orquestração de alterações, descoberta de infraestrutura e governança de TI, entre outros. Você também pode usar o software para gerar relatórios de todos os aplicativos, além de relatórios sobre KPIs e comparações e criar painéis executivos. > > Conclusão: 344 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 344 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceNow - **Localização**: Santa Clara, EUA - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 100,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, holandês, inglês, italiano, japonês, português - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - API - Alertas/notificações - Alerts/Escalation - Ambiente de desenvolvimento integrado - Arrastar e soltar - Asset Lifecycle Management - Atribuição de solicitações - Auditoria de problemas - Bate-papo em tempo real - CRM - Catálogo de serviço - Chatbot - Controle de versões - Controle do processo de aprovação - Controle e acesso remoto - Fluxo de trabalho configurável - Gerenciamento de armazenamento de dados - Gerenciamento de configuração - Gerenciamento de e-mails - Gerenciamento de tickets de suporte ## Integrações (98 no total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... e mais 83 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software para Data Center](https://www.getapp.com.br/directory/277/data-center-management/software) ## Categorias relacionadas - [Software para Data Center](https://www.getapp.com.br/directory/277/data-center-management/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software) - [Software de Gestão de Ativos de TI](https://www.getapp.com.br/directory/325/it-asset-management/software) - [Software de Gestão de Negócios](https://www.getapp.com.br/directory/581/business-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [JIRA Service Management](https://www.getapp.com.br/software/91811/jira-service-management) — 4.5/5 (764 reviews) 3. [Milvus](https://www.getapp.com.br/software/132287/milvus) — 4.8/5 (298 reviews) 4. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3410 reviews) 5. [Freshservice](https://www.getapp.com.br/software/91351/freshservice) — 4.5/5 (687 reviews) ## Avaliações ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *28 de abril de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Desvantagens**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- ### "ServiceNow - My Experience as a Knowledge Specialist" — 4.0/5 > **Avaliador Verificado** | *28 de novembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: I would say the level of integration with other tools and the sheer number of features. Comprehensivenes and searchability would be two other words to characterize it. > > **Desvantagens**: At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions, Requests, RITMs, SCTasks etc. And then there's the occasional what seems like a bug. > > I've been working with ServiceNow for more than half a year. As I said in the previous chapter, the level of complexity can be overwhelming, especially at the beginning. Disclaimer: As a Knowledge Specialist, I've mostly used it for creating, updating and retiring articles, and occasionally for ticket analysis. One big plus--just past the KBA number in the search bar, and ut opens the article directly, with the option to view more search results. Another very big advantage is that it has an HTML editor, so you ca easily format your article with the help of AI and paste it right in. The normal text editor itself seems a big scarce with a somewhat small number of tools--maybe more should be added. One annoying bug--or feature, not sure--is that as soon as you click the publish or update button on an article, it will redirect you away from the article page do you'll have to go search for it again--very annoying. Another inconvenient thing--the search 'circle' is not on every page, so you have to open the home page to see it if need to quickly search for something else. Yeah, one more--why is there no comment feature when making a change to a KBA, so that you can let others know what was changed and why? All in all, I've had a decent experience with SeeviceNow, but if they could make it easier to navigate and eliminate the bugs/inconveniences I mentioned, it would be great. ----- ### "Works in a pinch, but room for improvement\!" — 3.0/5 > **Shaun** | *7 de outubro de 2024* | Fabricação de alimentos | Taxa de recomendação: 7.0/10 > > **Vantagens**: Overall ServiceNow has done what it needs for my purposes as an end user. It is the HelpDesk solution I use now and have used it in the past with multiple different companies. I know that to a degree it's highly customized to cater to what it's used for. So my experience is that it gets the job done. > > **Desvantagens**: The thing about ServiceNow I like the least would be the navigation. Now I believe that ServiceNow is customized by each business to a degree, to make it fit their needs. With that being said, I feel that maybe their level of customization/integration could be improved. For instance in my current environment, it works to get everything done correctly on the backend, but is always very tough to follow along tickets and such as an end user. So while this may be more about "the way my company uses it", based on past experiences, it always has felt a bit clunky and hard to navigate. > > My overall experience with ServiceNow is that it's okay. I've used other HelpDesk/Ticketing solutions such as ZenDesk, that I believe provided a better experience overall for the end user. I've also used on both sides, working tickets and submitting. Once again, it gets the job done, but has much room for improvement. ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides, that has used in many different organizations, it is generally very clunky and hard to navigate. ----- ### "Pretty reliable ticket management system" — 5.0/5 > **Shreyash** | *4 de julho de 2025* | Bancos | Taxa de recomendação: 8.0/10 > > **Vantagens**: Easy and intuitive to use. Workflows are great and easy to setup and manage. Can track communication and history quite well > > **Desvantagens**: Sometimes communication is a bit iffy, and alerts are not sent out in the right chronological order. > > Pretty reliable ticket and issue tracking system and can be very useful in managing all communication. Has easy integration with multiple systems ----- ### "ServiceNow - Gets the Job Done" — 4.0/5 > **Arielle** | *6 de junho de 2025* | Bens de consumo | Taxa de recomendação: 6.0/10 > > **Vantagens**: What I liked most about ServiceNow was the availability of the help desk. My company has a ride range of employees that work remotely to out in a field. > > **Desvantagens**: What I least liked about this service was the time it took to get help in certain circumstances. While working remotely it can be a tad bit harder to get help. > > My overall experience is good. Service now has solved all of my tech problems. On the flip side, getting help sometimes can be a little lengthy. ----- Página: 1 / 15\ Próximo: [Próxima página](https://www.getapp.com.br/software/9156/servicenow?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/9156/servicenow) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados