---
description: Avaliações detalhadas do Salesforce Service Cloud com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Salesforce Service Cloud com produtos similares.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud - Avaliações, preços e classificações | GetApp Brasil 2026
---

Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud)

# Salesforce Service Cloud

Canonical: https://www.getapp.com.br/software/91754/salesforce-1-service-cloud

Página: 1 / 34\
Próximo: [Próxima página](https://www.getapp.com.br/software/91754/salesforce-1-service-cloud?page=2)

> Interaja com seus clientes quando e onde eles estiverem. Preste serviço em todos os canais, em qualquer dispositivo. Capacite seus clientes com as comunidades. Acompanhe as principais métricas da central de atendimento em tempo real. E capacite todos os funcionários a oferecer um excelente serviço em todos os pontos de interação.
> 
> Conclusão: 828 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 828 Avaliações |
| Praticidade | 4.1/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.3/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais |
| Recursos | 4.4/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Localização**: San Francisco, EUA
- **Fundada**: 2003

## Contexto comercial

- **Preço inicial**: US$ 0,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, holandês, inglês, italiano, japonês, português, sueco, tailandês
- **Países disponíveis**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia e mais 14

## Recursos

- AI Copilot
- API
- Acesso para Celular
- Acompanhamento de atividades
- Agendamento
- Agendamento automatizado
- Agendamento de manutenção
- Agendamento de retorno de chamada
- Agendamento de trabalhos
- Alertas de riscos
- Alertas por e-mail
- Alertas/notificações
- Alerts/Escalation
- Alocação de recursos
- Aplicativo móvel
- Armazenamento de arquivos
- Armazenamento de documentos
- Arrastar e soltar
- Asset Lifecycle Management
- Assinatura eletrônica

## Integrações (17 no total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... e mais 2 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software)
- [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software)
- [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software)
- [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software)
- [Software ITSM](https://www.getapp.com.br/directory/292/it-service-management-itsm/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18806 reviews)
3. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3470 reviews)
4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1727 reviews)

## Avaliações

### "Complete customer relationship management on the cloud" — 4.0/5

> **Lillian** | *13 de fevereiro de 2023* | Hospitais e Saúde | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
> 
> **Desvantagens**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
> 
> It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

-----

### "Customer Care thrives in Service Cloud" — 5.0/5

> **Avaliador Verificado** | *17 de setembro de 2025* | Varejistas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry.
> 
> **Desvantagens**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work.
> 
> Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in.

-----

### "optimizes customer services" — 3.0/5

> **Avaliador Verificado** | *16 de abril de 2023* | Software | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment
> 
> **Desvantagens**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

-----

### "Salesforce integration saves time all around." — 5.0/5

> **Holly** | *14 de fevereiro de 2026* | Resolução de conflitos alternativa | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones.
> 
> **Desvantagens**: Nothing. It streamlines the whole customer journey from initial contact through the preferred channels to support cases.
> 
> It has been enjoyable and so streamlined. It makes the agent and customer experience consistent and quick.

-----

### "Salesforce service cloud review" — 5.0/5

> **Riley** | *27 de fevereiro de 2026* | Escritório de advocacia | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: I really liked being able to see the full customer history alongside active cases, emails, and chats. It made conversations feel more informed and personal. The automation features were also a big plus.
> 
> **Desvantagens**: The biggest challenge is how overwhelming it can feel at the beginning. There are so many features and settings that it takes time to understand what you actually need. Without proper training or a dedicated admin, it is easy to miss out on useful functionality.
> 
> Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform became a reliable and powerful system for managing support

-----

Página: 1 / 34\
Próximo: [Próxima página](https://www.getapp.com.br/software/91754/salesforce-1-service-cloud?page=2)

## Links

- [Ver em GetApp](https://www.getapp.com.br/software/91754/salesforce-1-service-cloud)

## Esta página está disponível nos seguintes idiomas

| Localidade | URL |
| de | <https://www.getapp.de/software/91754/salesforce-1-service-cloud> |
| de-AT | <https://www.getapp.at/software/91754/salesforce-1-service-cloud> |
| en | <https://www.getapp.com/operations-management-software/a/salesforce-1/> |
| en-AE | <https://www.getapp.ae/software/91754/salesforce-1-service-cloud> |
| en-AU | <https://www.getapp.com.au/software/91754/salesforce-1-service-cloud> |
| en-CA | <https://www.getapp.ca/software/91754/salesforce-1-service-cloud> |
| en-GB | <https://www.getapp.co.uk/software/91754/salesforce-1-service-cloud> |
| en-IE | <https://www.getapp.ie/software/91754/salesforce-1-service-cloud> |
| en-NZ | <https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud> |
| en-SG | <https://www.getapp.sg/software/91754/salesforce-1-service-cloud> |
| en-ZA | <https://www.getapp.za.com/software/91754/salesforce-1-service-cloud> |
| es | <https://www.getapp.es/software/91754/salesforce-1-service-cloud> |
| es-CL | <https://www.getapp.cl/software/91754/salesforce-1-service-cloud> |
| es-CO | <https://www.getapp.com.co/software/91754/salesforce-1-service-cloud> |
| es-MX | <https://www.getapp.com.mx/software/91754/salesforce-1-service-cloud> |
| fr | <https://www.getapp.fr/software/91754/salesforce-1-service-cloud> |
| fr-BE | <https://fr.getapp.be/software/91754/salesforce-1-service-cloud> |
| fr-CA | <https://fr.getapp.ca/software/91754/salesforce-1-service-cloud> |
| nl | <https://www.getapp.nl/software/91754/salesforce-1-service-cloud> |
| nl-BE | <https://www.getapp.be/software/91754/salesforce-1-service-cloud> |
| pt | <https://www.getapp.com.br/software/91754/salesforce-1-service-cloud> |
| pt-PT | <https://www.getapp.pt/software/91754/salesforce-1-service-cloud> |

-----

## Dados estruturados

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Brasil","address":{"@type":"PostalAddress","addressLocality":"São Paulo","addressRegion":"SP","postalCode":"04538-132","streetAddress":"Edifício FL Corporate Av. Brigadeiro Faria Lima 4300, 8º Andar Itaim Bibi, 04538-132 São Paulo"},"description":"Avalie, compare e classifique os softwares para pequenas empresas. O GetApp Brasil oferece softwares, aplicativos de SaaS e nuvem, e avaliações independentes.","email":"info@getapp.com.br","url":"https://www.getapp.com.br/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.br/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Salesforce Service Cloud","description":"O Service Cloud é uma plataforma de atendimento ao cliente que permite oferecer um serviço excepcional aos seus clientes. Com suporte omnicanal, automação de processos e assistência por meio de chatbots, você poderá melhorar a eficiência da sua equipe e fornecer um atendimento instantâneo e personalizado em todos os canais, desde redes sociais até presencialmente. Tudo em uma única plataforma!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/509c9ea2-da24-43f7-9e6e-2bbbd0ae34a7.png","url":"https://www.getapp.com.br/software/91754/salesforce-1-service-cloud","@type":"SoftwareApplication","@id":"https://www.getapp.com.br/software/91754/salesforce-1-service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.br/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":828,"ratingValue":4.5},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Sistemas de Atendimento ao Cliente","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":3,"item":"/software/91754/salesforce-1-service-cloud","@type":"ListItem"}],"@id":"https://www.getapp.com.br/software/91754/salesforce-1-service-cloud#breadcrumblist"}]}
</script>