--- description: Avaliações detalhadas do Zendesk Suite com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Zendesk Suite com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk Suite - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Zendesk Suite](/software/9448/zendesk) # Zendesk Suite Canonical: https://www.getapp.com.br/software/9448/zendesk Página: 1 / 165\ Próximo: [Próxima página](https://www.getapp.com.br/software/9448/zendesk?page=2) > A solução de suporte técnico personalizável do Zendesk facilita as coisas para os clientes, prepara as equipes para o sucesso e mantém os negócios sincronizados. Alcance clientes em qualquer canal e equipe os agentes com um histórico completo de todas as interações, incluindo aquelas rastreadas a partir de mais de 700 integrações de aplicativos. > > Conclusão: 4082 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 4082 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zendesk - **Localização**: San Francisco, EUA - **Fundada**: 2007 ## Contexto comercial - **Preço inicial**: R$ 359,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano, árabe - **Países disponíveis**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Irlanda, Itália, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, Singapura e mais 5 ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de problemas - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de tendências - Análise de texto - Aplicativo móvel - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Auditoria de problemas - Autoresponders - Ações ativadas por eventos ## Integrações (220 no total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... e mais 205 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Ferramentas de CRM Social](https://www.getapp.com.br/directory/558/social-crm/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18789 reviews) 2. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1726 reviews) 4. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3458 reviews) 5. [Milvus](https://www.getapp.com.br/software/132287/milvus) — 4.8/5 (298 reviews) ## Avaliações ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 de maio de 2026* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Desvantagens**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "Overall an excellent product" — 5.0/5 > **Karen** | *20 de maio de 2025* | Serviços ao consumidor | Taxa de recomendação: 9.0/10 > > **Vantagens**: Intuitive, simple to learn, easy to use. Fast set up. Can partner with suppliers to assist with training and customisation. > > **Desvantagens**: Difficult to change the basic design without the help of a developer. Custom branding quite basic. Ditto colours. > > It's a really good idea to use a Zendesk partner to help with set-up and certainly with training users. ----- ### "Zendesk does it's job" — 3.0/5 > **Dana** | *16 de outubro de 2025* | Editoras | Taxa de recomendação: 6.0/10 > > **Vantagens**: I like that emails to our support team come through to Zendesk, instead of a shared inbox. We have several users and each has their own login, and can assign tasks to ourselves. > > **Desvantagens**: I do not like that it seems that we are unable to email multiple email addresses at once from Zendesk. This can be very time consuming when notifying a group of customers. > > The overall experience has been fine, but the issue around CC'ing does leave much to be desired. I haven't used many other suites such as Zendesk to compare with. ----- ### "Zendesk helps a lot." — 5.0/5 > **Tatsiana** | *8 de abril de 2026* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: Zendesk's functionality to quickly move from the Live Chat section of the application to the Quality Review Screen (QRS) section, allows me to remain focused on what I was doing while still providing me an opportunity to evaluate myself and coach my agents based on their performance. > > **Desvantagens**: In addition to being able to view both email and chat communications on the same screen, I can also have one screen open at all times that provides me with the capability to review my own performance as well as provide feedback to my agents on how they are performing. > > In some cases, the application feels a bit sluggish and takes more time than it usually does to load the complex dashboards or go through huge amounts of historical case details. Plus, the automation logic behind Zendesk has been hard for me to get my head around. Without knowing how the process works before trying to set it up, sometimes setting up triggers and automating some processes can seem a little complicated. ----- ### "Ease of Communication with Customers" — 5.0/5 > **Derek** | *21 de novembro de 2024* | Instalações e serviços de lazer | Taxa de recomendação: 8.0/10 > > **Vantagens**: Zendesk allows us to stay connected with customers. With the ticketing system, we are able to reply to all customer emails promptly without missing any communications. The ability to create tickets through the API, external email, and their web plugin is integral in our communication. The FAQ help through the web plugin also helps cut down on questions and provides our customers with a convenient way to answer questions on their own, before needing to reach out to us. > > **Desvantagens**: Setup can be a bit confusing with managing users in both admin and the support sections of the suite. Other setup issues was the complexities of macros and making sure multiple emails creates a thread correctly. > > Zendesk has made our communications way easier. Once we set it up correctly, it's increased our support for customers. ----- Página: 1 / 165\ Próximo: [Próxima página](https://www.getapp.com.br/software/9448/zendesk?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/9448/zendesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados