--- description: Avaliações detalhadas do Zoho CRM com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Zoho CRM com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho CRM - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/230/crm/software) > [Zoho CRM](/software/9908/zoho-crm) # Zoho CRM Canonical: https://www.getapp.com.br/software/9908/zoho-crm Página: 1 / 280\ Próximo: [Próxima página](https://www.getapp.com.br/software/9908/zoho-crm?page=2) > O Zoho CRM é um software de CRM baseado na nuvem que ajuda empresas de todos os tamanhos a fechar negócios de maneira mais inteligente, melhor e mais rápida. A solução permite que as empresas alcancem seus clientes em todos os canais, incluindo telefone, e-mail, redes sociais e bate-papo ao vivo. > > Conclusão: 6973 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 6973 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Fundada**: 1996 ## Contexto comercial - **Preço inicial**: US$ 12,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, polonês, português, português, russo, sueco, tailandês, tcheco, turco, vietnamita, árabe - **Países disponíveis**: Alemanha, Argentina, Armênia, Arábia Saudita, Austrália, Bangladesh, Barein, Bielorrússia, Brasil, Butão, Bélgica, Canadá, Catar, Chile, China, Chipre, Colômbia, Dinamarca, Egito, Emirados Árabes Unidos e mais 42 ## Recursos - A/B Testing - AI Copilot - API - Acesso para Celular - Acompanhamento da atividade do cliente - Acompanhamento de atividades - Agendamento - Agendamento de compromissos - Agendamento de tarefas - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados de vendas - Análise de dados preditiva - Análise de dados visual - Análise de tendências - Análise de tendências de vendas - Análise de texto - Análise estatística - Aplicativo móvel ## Integrações (70 no total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... e mais 55 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas CRM](https://www.getapp.com.br/directory/230/crm/software) ## Categorias relacionadas - [Sistemas CRM](https://www.getapp.com.br/directory/230/crm/software) - [Software de Gestão de Contatos](https://www.getapp.com.br/directory/337/contact-management/software) - [Sistemas de Automação de Vendas](https://www.getapp.com.br/directory/338/sales-force-automation/software) - [Software de Gestão de Leads](https://www.getapp.com.br/directory/339/lead-management/software) - [Ferramentas de CRM Social](https://www.getapp.com.br/directory/558/social-crm/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18782 reviews) 2. [HubSpot CRM](https://www.getapp.com.br/software/102533/hubspot-crm) — 4.5/5 (4458 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.br/software/142099/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [Dynamics 365](https://www.getapp.com.br/software/90844/dynamics-365) — 4.4/5 (5822 reviews) 5. [Pipedrive](https://www.getapp.com.br/software/90507/pipedrive) — 4.5/5 (3050 reviews) ## Avaliações ### "Great CRM, it provides all-in-one solutions" — 5.0/5 > **Himaanshu** | *28 de dezembro de 2024* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: I really the sales and marketing automation it enhances the efficiency. > > **Desvantagens**: The customer support services need to be little improved and sometimes I notice slight lags. > > Overall, my experience is excellent just needs little improved else it solves most of my business tasks. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Avaliador Verificado** | *28 de outubro de 2025* | Automotivo | Taxa de recomendação: 7.0/10 > > **Vantagens**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Desvantagens**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Worst User Experience - too many phonecalls" — 1.0/5 > **Andrea** | *14 de maio de 2025* | Gestão da educação | Taxa de recomendação: 0.0/10 > > **Vantagens**: ZOHO was supposed to help me streamline a lot of my processes for my small business.The pro's for me were the price and the ALL IN ONE factor. > > **Desvantagens**: Despite all the marketing claims that Zoho CRM is “easy to use” and “intuitive,” my experience—and clearly that of many others—says otherwise. I scheduled a demo - then they canceled it and rescheduled it for 7:30am - well that did not work for me. Then the phone calls started. UGH They were very intrusive. Don't they know that people do not use the phone anymore ? I am surprised they didn't try to fax me. > > The interface is overwhelming, cluttered with endless tabs and technical jargon that isn’t clearly explained. It feels more like trying to navigate a complex enterprise system than a tool meant to help small businesses streamline their processes. What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this level of aggressive sales outreach is intrusive and exhausting. If you’re a small business owner looking for a simple, effective CRM, I recommend skipping the headache and exploring options like Streak CRM. It’s clean, easy to use, integrates directly with Gmail, and doesn’t require a master’s degree to figure out. Zoho might work for large organizations with dedicated tech teams, but for small businesses looking for simplicity and peace of mind, it’s just not the right fit. ----- ### "Zoho CRM's review" — 5.0/5 > **Avaliador Verificado** | *23 de fevereiro de 2026* | Segurança de rede e informática | Taxa de recomendação: 9.0/10 > > **Vantagens**: Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs > > **Desvantagens**: Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. > > Zoho CRM offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Avaliador Verificado** | *19 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Desvantagens**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- Página: 1 / 280\ Próximo: [Próxima página](https://www.getapp.com.br/software/9908/zoho-crm?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/9908/zoho-crm) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados